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Κριτική από επισκέπτη της Hotels.com στις Αυγ 4, 2011
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"The Royal York Toronto"
Everything you could want in a fine hotel and much much more. There is a feeling of royalty and charm that is both preserved and updated. Dinner at Epic was top notch. The Library bar makes you feel like a movie star of days past. Wonderful from start to finish!
"Close to ACC in Toronto and sights"
Upon arrival everything was excellent, the only thing was my room was not prepared. The last guest left the privacy notice on the door knob, so beds were not made and room service was still there. After notifying the front desk, we were given another room and a complimentary $50 towards the lobby restaurant. Once things were settled our stay was most […] enjoyable. I shall be recommending this hotel to others and will be staying there again whenever I visit Toronto. Διαβάστε περισσότερα
"Had to wait 3 hours to check in"
We usually love fairmonts across Canada but this was our first time at Toronto's fairmont. We had to wait until 6 pm to get our room! Customer service surrounding this was terrible!! Shocking and soo disappointed. We had a small child and so it was worse to wait that long :(
$40 for parking
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"The Fairmont Royal York"
I really like the hotel, and the service. It has a "royal" feel about it.
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"Royal York Hotel in Downtown Toronto - elegance!"
Only two issues - the exterior of the hotel is being restored, so the grinder tools began at 9:00am - very loud and annoying,... and the room was not finished being cleaned. Hangers, TP, garbage on the floor in the center of the room when we arrived, other than that the cleanliness was fine. Comfy beds, in room thermostats, lovely suite, awesome be […] llman!!! Διαβάστε περισσότερα
Our exterior renovations have impacted a small number of guestrooms (mostly large suites) and our agents should review this during check-in to ensure that we avoid any possible disturbance. More information is available on the room descriptions section of our website. The housekeeping issues are truly atypical and we hope that all guests will report this type of problem so that we may offer immediate assistance and a gesture of apology in additional to addressing the error with our team.
1 απάντηση από το The Fairmont Royal York"very noisy"
The room doors are solid wood but allow every sound from the hallways into the room. Very poor for sleeping, I won't return to this hotel.
"Acces to Internet & Local Restaurant Info"
I am surprised that this hotel charges $16.00 per night for internet use. Many hotels I have stayed at include this service as part of the room charge. I would think that a four star hotel such as this would include it. There is a lack of information available in the room regarding restaurants and points of interest. Apart from the services provided […] in the hotel, there is very little. A yellow pages phone book would be very helpful. Διαβάστε περισσότερα
Standard internet access is free for members of our loyalty program, Fairmont President’s Club (FPC). Enrolment is complimentary and can be completed online—we suggest that guests contact the hotel prior to arrival to add their membership number to their hotels.com reservations. For non-members there is a $13.95 charge for standard internet access. Information on area restaurants and attractions is available through our Concierge, who can also assist with reservations, theatre ticket purchases and similar services.
1 απάντηση από το The Fairmont Royal York"Perfect -Ro"
My husband and I just returned from a quick weekend getaway and decided to stay at the Royal York. Location was perfect as we were going to catch a Basketball game at the ACC center. 5 minute walk was all it tok to get there. We loved the underground shopping area and the easy access to other shopping areas like the Eaton center. The location is very […] close to the St Lawrence Market, which has lots of food and items on Saturdays. As for the staff, very friendly and accomodating. The only drawback from this hotel is the condition of some of the rooms. Our bathroom was far from ideal, however it worked. The Bed was clean and that's all that really mattered to us. We don't tend to hang out in our rooms for very long. Διαβάστε περισσότερα
"Fairmont Royal York in Toronto"
I was a little upset after I left the hotel. I realized that a $100 deposit was taken off of my VISA for incidentals; I was not told about this deposit and am upset that I have to wait a few days before getting it back. Other than this, my stay at the hotel was fantastic and I would go back there again.
Thank you for your feedback. Consistent with most hotels in Toronto, we hold a $100/night deposit to cover any incidentals that may be charged to your room during your visit (for example, in room dining, parking and phone calls). Any unused funds are released during check-out and while this is instantaneous with many cards, some credit card providers take a few business days to release the funds (this is especially true in the case of pre-paid cards). We will follow up with our front desk as this process should always be explained as your credit card is swiped on arrival. We are so sorry for the inconvenience.
1 απάντηση από το The Fairmont Royal York"Royal York"
Classic hotel, great service, rooms are smaller due to age but are well appointed. King bed fit fine with 2 chairs and a desk. Hotel Barber was great, ask for Katherine.
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"Great Stay"
I didn't know much about Toronto, but was told that the Fairmont was a nice place to stay. I had a great time, the staff were very helpful, and the location was perfect for the full downtown experience. The receptionist took the time to give me a tourist map along with a map that highlighted the many underground tunnels. The hotel itself is also very […] nice incorporating the 1920's art deco style along with all the modern conveniences. My wife and I joked that it reminded us of the hotel in Ghost Busters. Needless to say, I would deifintely stay again! Διαβάστε περισσότερα
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The service was excellent. The condition of the room was needing some repairs. The room was overpriced for what it was.
"Missing in-room coffee"
Everything was good except that there was no coffee pot in the room so I had to get dressed in order to get my first cup of coffee
We appreciate your feedback. All of our guestrooms should be equipped with coffee makers (and all coffee makers equipped with carafes) and we have shared your comment with our housekeeping team for their immediate attention. Though it does not excuse our shortfall, should future guests run into any similar challenges please contact our Royal Service or Housekeeping teams via the express buttons on your guestroom phone. This way we can deliver the item you need while you remain in the comfort of your guestroom.
1 απάντηση από το The Fairmont Royal York"Road work & Construction"
How long will this take the only thing inconvience was that you cannot get to the parking garage hope that this do not take long
We are located across the street from Union Station where a revitalization project is currently underway. While there are some lane closures in the area surrounding the hotel, our valet entrance remains fully accessible during this time. We update the driving directions on our website in accordance with this project and additional information can be obtained through the TTC's website.
1 απάντηση από το The Fairmont Royal York"The Fairmont Royal York Hotel"
This elegant, historical, comfortable, close to everything location is my hotel of choice when in Toronto. I recommend this for all your hotel needs when there.
"Tops"
This hotel is all about class and location. I wont stay anywhere else.
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"great hotel , dissapointing rooms"
hotel and services were great but the room was extremely out of date and small. have stayed at several hotels in the area with much nicer and larger rooms for far less. Wont be going back again
"Cramped rooms without any sound barriers"
The rooms are tiny. The neighbours were up all night yelling and swearing and their noise kept us up all night. Then in the morning the neighbours on the other side of us were making noises we could hear EVERYTHING! Have stayed there before, and knew rooms were small, but the noise was unbearable. Bad nights sleep and not feeling rested the next day […] makes it difficult to enjoy the weekend away. Διαβάστε περισσότερα
We are so sorry for the noise disturbance. While the majority of our guests are quiet and considerate, our security team is always ready to assist with any noise issues our guests report. There is a button on our phones that will allow you to connect to this team quickly and easily.
1 απάντηση από το The Fairmont Royal YorkΟ / η επισκέπτης δεν άφησε σχόλιο.
"Fairmont Royal York Toronto -"
The location is a bit removed from most attractions, but it is fairly central, and the posh atmosphere is enjoyable. In terms of proximity, it is a quick cab ride or drive to most places you may wish to visit (it is near the public transit system as well.) The hotel is quite comfortable, though the rooms are not particularly large. My only real complaint […] is that it was difficult to find parking on my own. I would have had the valet do it but the lineup was enormous and they weren't moving particularly quickly. Διαβάστε περισσότερα
"Very Accomodating"
Great hotel, treated with class, and the best pizza hut I've ever had. Upon checkout, Valet parking was 20 minutes late, but they were busy. Not the best 4 star hotel but close thanks to its great service.
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"Showing its Age"
Great Location - some stand out service but it is starting to show its age and I am starting to prefer modern and sleek to old and grand. The location is outstanding and the hotel has a special place in my heart so I will return but would always recommend with that caveat
"Time for an upgrade"
For a hotel that has a perception as being prestigious, the quality of the room didn't leave me with that impression
"Fairmont Royal York Toronto"
We had an overnight stay. The room was quiet, comfortable bed, nicely updated. Check-in was quick and simple. Valet service took less than 5 minutes. The Fairmont met our expectations. We would stay there on our next trip.
"The Fairmont Royal York"
Guess we expected more from the grand old dame. Weren't thrilled with our stay. It was OK, not great. Breakfast buffet was great.
"The Fairmont in Toronto"
The Service is Awesome!
We were not aware that the hotel was under rennovations, the pool and hot tub were unavailable for use although they offered use of a pool and hot tub at near by locatins not as cnvenient as on site. Room was clear however hair dryer and tv wre broken. Staff was very courteous and repaired tv right away and replaced hair dryer. Hotel valet parking was […] expensive guess that is the cost of things in Toronto. Hotel has great access to Air Canada Centre and underground to Eaton Centre and other shopping. Διαβάστε περισσότερα
To maximize the value of the health club and fitness centre experience, we close this area for a few weeks each year to conduct preventative maintenance, deep cleaning and an overall “refresh”. We are so sorry for the inconvenience this caused. The pool is now open with no planned closures in the immediate future. Up to date information is always available on our website (for pool hours please visit our guest services/spa-health club page). We also apologize for the problems with your room’s tv and hairdryer and are glad that our staff quickly addressed this.
1 απάντηση από το The Fairmont Royal YorkΟ / η επισκέπτης δεν άφησε σχόλιο.
"Royal York"
Just fantastic!
"Leafs take Red Wings"
Stayed at the Royal York mainly because of it's proximity to the ACC. We were in town to catch the game. the hotel is somewhat dated in areas but it was good value for the money. Parking location and getting to and from the lot leaves a bit to be desired.
"The Fairmont Royal York in Toronto"
The staff had greeted as very well, the room was clean, the new year set up of making sure their were no parties or strangers entering upstairs was fair. the curtains in the room are the only complaint that they don't close fully so in the morning the light shines through.
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"Royal York Toronto"
Located in a great part of down-town Toronto...an endless list of entertainment possibilities. The hotel was beautiful, but the room was very small! My son-15 y/o-and I were very disappointed that the fitness facility was off limits to him!!! We won't be back.
Unfortunately only guests aged 16+ are able to utilize our fitness room and we apologize for your feeling of disappointment with this policy. We value our young guests and this is strictly a precautionary measure. Patrons of all ages are welcome to use our pool, however guests under the age of 12 must be accompanied by an adult at all times. Additional information is available via our website under Guest Services, Spa/Health Club.
1 απάντηση από το The Fairmont Royal York"New Years Lowers Class"
Love the hotel, always have. But room that I was given was less of a joy to the previous ones. Bathroom being the size it was was a dissapointment. A staff lounged on a side table which I passed a comment to her that it wasn't a chair. I maybe should have kept my mouth shut but after she stood up and I passed. I turned around to her sitting back on […] it. I felt the class of the hotel I was thrown out the window at that moment. I know New Years is a busy season and staff is overworked but standards still need to be met. The Fairmount Royal York should achieve them all the time. Unfortunately not this time. Διαβάστε περισσότερα
Thank you for alerting us to our colleague’s unprofessional behavior. We agree that our service standards must be upheld at all times and have discussed your review throughout the hotel to ensure that our team utilizes designated employee areas when in need of a quick break.
1 απάντηση από το The Fairmont Royal YorkΟ / η επισκέπτης δεν άφησε σχόλιο.
"Great place to stay on NYE"
The Fairmont Royal York hotel is a place I have often glanced at thinking about how beautiful it must be. New Year's Eve 2011 was my first time in that luxurious hotel. I was impressed by the splendor in this hotel. What a magnificent place to spend a night! I have already recommended this hotel to family and friends. I hope to return in the future […] . Διαβάστε περισσότερα
"Nice hotel, no water pressure"
Absolutely horrible showering experience in the room. No water pressure at all. I should have showered in the health club facilities. Besides that, decent hotel with a nice health club.
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