The hotel is overall good. But the WiFi and Tv entertainment is appalling. WiFi keeps disconnecting after every 20-30 mins. TV has only 30 local channels and no satellite connection.
The reception was empty when we arrived there. Waited for 15 mins before we decided to go into the restaurant and ask an employee to help us finding someone.
Breakfast is only decent. Lots of variety but quality is average. Coffee is only available on self service machines, hence could not get a barista made coffee in the whole hotel.
The pool area is good with the bar next to it providing good cocktails.
The room on lower floors which was originally offered to us smells of pool water (chlorine I guess) but we were moved to 6th floor after being asked to, which was nice.
House keeping is good, they ironed the requested clothes on time but they do not provide an iron for the room and instead you have to come down yourself and iron your clothes in their iron room.
Inside bar staff is a bit rude and not bothered. Casino owned by the hotel is not a casino and is mom operative anyways.
Close to all good restaurants and taxi stand and bus station, so very convenient.
Overall, if I go bank to Bulgaria, I would not stay in the same hotel.