6/10 Bueno
5 de noviembre de 2025
Parking was mis-advertised. The hotel explained this is not their issue, and that Hotels.com are responsible for the mis-advertising. The only hotel within 2 miles advertising "Convenient and secure on-site parking". The rooms at the Grand Hotel were only £40 per night more, but they didn't guarantee on-site parking, so I opted for the only hotel which did. My entire decision to stay here was based on secure parking. A quick check of Street View, and I could see a gate with secure parking behind. On arrival, I discovered there is no parking whatsoever. The only option they have is to buy vouchers to park on the street (ie: the same as every other hotel in Brighton centre), apparently the secure parking is for permanent residents only, not hotel guests. The room was tired and dusty, but to be honest that would have been fine if I could have parked as advertised. The people were very friendly, and need to contact Hotels.com urgently to have their advertisement made legal! The friendly chap didn't seem bothered though, and doesn't seem to recognise the importance of this. I've checked the advert today and it is still making the same false claim. I will not ask VISA to refund my charge, as my car was undamaged on the roadside, but I would have refused payment to VISA if there had been any damage to my car, as the hotel and/or Hotels.com would have been liable and I would have claimed free accommodation as part of the compensation.
Peter
Peter, se hospedó 2 noches
Opinión verificada de un huésped de Hotels.com
