Grand Hyatt San Francisco Union Square

Our stay at the Grand Hyatt was great. The hotel is centrally located and steps away from union square. There are many restaurants within walking distance and city transportation is near by. The check in staff was super friendly and very helpful. The rooms were good size and comfortable. Everything was clean as expected. We had a very pleasant stay. Only complaint is parking can be confusing. Valet is pricy at $72 so we opted for the self parking at $40. The self parking however is across the street in a parking garage, so at first we were confused and had to circle the block a few times before finding it. Other than that, no complaints.

Great location, and nice view. Room service to be avoided!! Tried it twice and both time I was made to be sick and it arrived it what I can only say is a takeaway bag!! Staff were helpful but room was dated and a number of issues including lights and blinds not working which were not fixed for the 10 days I was staying. After chasing three times for them to be fixed I gave up and made do! Normally you are asked when you check out, how was your stay but I just got a print out and a bye. Asked if I can get a car to the airport and was told no as my account was now closed. I would need to find a different way.

The air conditioning unit in my room was exceedingly loud and caused me to lose many hours of sleep. The hotel provides earplugs in the room as an accommodation (they were in the room on the bedside table so they must be aware of the issue), however that was insufficient and in my mind not be appropriate fix for the problem.

This hotel is absolutely beautiful and is right next to the Iconic Apple store at union square. The rooms are spacious with elegant fixtures and decor and had a nice view of the city. Walking distance from Shops, restaurants, bart station etc.

Lots to do in the area, walkable so that was great! Hyatt’s customer service was very good, especially upon arrival , woman checking us in was so personable and informative! We stayed in a VIP room which was very spacious, and accommodated 3 friends perfectly! My only complaints are that the furnishings and decorating seemed outdated and rather bland, also we wished there had been a mini bar stocked with snacks and beverages. There was a Cvs across the way where we did purchase things but it’s so convenient when you have that in the room.