Grand Hyatt San Francisco Union Square

Great

Timothy, Ταξίδι 1 διανυκτέρευσης, Ιαν 18, 2022

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Room 1810 Dec 28

The room was dusty! During COVID I was expecting that you would go the extra mile to keep the room clean. One coffee cup for 3 guests and no options for in-room dining. I have stayed in multiple Grand Hyatts and expected more.

ARVIND, Οικογενειακό ταξίδι 1 διανυκτέρευσης, Δεκ 28, 2021

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Don’t count on them accommodating emergencies.

We had stayed here for a week and our flight got canceled so we needed one more day. They jacked the price up on us and would not extend our stay at the same price we paid just the day before.

Jeffrey, Οικογενειακό ταξίδι 1 διανυκτέρευσης, Δεκ 27, 2021

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It was good enough with issues

It appears that the rooms ending in “11” are right next to the service elevator and have a constant and fairly loud noise that happens all day and most of the night. The hotel would not move us. The room had wobbly furniture which they did fix right away. There is a resort charge whether you are using the gym or not (we were not but had to lay anyway). We had to complain about spots of stuff on the wall that they cleaned right away. The AC vent was noisy which they could not fix. The hotel is in a great location and it’s in good shape. The lounge is nice and the food there is good. They just stuck us in a room that obviously isn’t used much and it was busy. We paid a lower rate it seems so you get what you pay for here.

Jeffrey, Οικογενειακό ταξίδι 1 διανυκτέρευσης, Δεκ 27, 2021

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SF Day Trip

Very pleasant. Helpful staff and beautiful view of Union Square.

charlotte, Οικογενειακό ταξίδι 1 διανυκτέρευσης, Δεκ 26, 2021

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The hotel was very helpful when we had to extend our stay due to a family member catching Covid. They ensured our extended stay was as comfortable as possible.

Pui, Οικογενειακό ταξίδι 3 διανυκτερεύσεων, Δεκ 24, 2021

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Great hotel and perfect Union Square location. Very clean and great view on the 30th floor. Lots of shopping and restaurants within walking distance. Would definitely stay here again.

Jamie, Οικογενειακό ταξίδι 1 διανυκτέρευσης, Δεκ 22, 2021

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Rudest staff!

The Hyatt has always been one of my favorite hotels(resorts). This location by far (SF union Square), was beyond horrible. The bellman was rude and discourteous to myself and husband. He spoke to us if we were children, and was very unprofessional. We received vouchers from the front desk comping a meal at the hotels restaurant, only to be greeted but the rudest bartender and staff. We left our Covid Vaccine cards back home and had called to have a picture sent to us so we could enjoy dinner. After explaining we are having photos of our cards sent, and would like to view the menu while we wait we were told to SIT DOWN! We checked out of the hotel (the same day we checked in) and drove home in the late evening. I would never stay at this hotel again!

Kristina, Ταξίδι 1 διανυκτέρευσης, Δεκ 20, 2021

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Holiday Stay

Location was perfect. I wanted my kiddo to experience the city during the holidays and our view of Union Square was beautiful. Service was great from check in to check out.

Οικογενειακό ταξίδι 1 διανυκτέρευσης, Δεκ 20, 2021

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Nothing great, underwhelming

Other than view nothing great about the hotel, room was small, bathroom was small, refrigerator in the room is so small that you can hardly keep anything in it. Also, furniture felt dusty. Definitely nothing grand.

Deepak, Οικογενειακό ταξίδι 5 διανυκτερεύσεων, Δεκ 19, 2021

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