I recently stayed at this hotel during a solo work trip, and while my overall stay was good, my check-in experience was less than ideal. I arrived late, around 11 PM, after a long day and a five-hour drive. The receptionist was very polite and gave me a key to my room on the third floor. However, when I got to the room, the key didn’t work. I went back downstairs, and she kindly gave me two more keys, but neither worked. At this point, I was getting frustrated as I was tired and had to make multiple trips back and forth between the first and third floors.
The receptionist then came up with me, using a master key. Unfortunately, when we entered the room, it was already occupied by a couple sleeping. It was incredibly awkward and uncomfortable, especially given the late hour (around 11:30 PM). The receptionist was apologetic and clearly embarrassed, and I felt bad for the couple, too.
After waiting another 15 minutes, I was finally given a room on the first floor. While I appreciated her efforts, the whole ordeal took about 45 minutes, which was frustrating considering how exhausted I was. Mistakes happen, but situations like this, especially late at night, are really inconvenient.
Despite the hiccup, the staff’s politeness and eventual resolution of the issue were positives. However, I hope the hotel improves its system to prevent this kind of mix-up in the future.