Park Central Hotel New York

Very nice recently updated hotel. Nice lobby, nice spacious lobby bar and lounge and very nice comfortable room. The hotel is also very conveniently located close to Times Square and the Theatre District. The elevators are a bit slow though since there are only two. Also be aware there is no restaurant in the hotel but they do have a “Central Market” for drinks and snacks. There are restaurants in the area though where you can grab breakfast or other meals so not a problem.

Requested fridge and arrived straight away When booking searched website for hotel with coffee/tea making and this was highlighted. This was something specifically required and therefore very disappointed that this was not the case. Room was not cleaned to expected standard. Last day was absolutely horendous weather but no facilities to dry off / freshen up in hotel, disappointing Major road works right outside hotel and refurbishment going on to the hotel front, disappointed not informed

Room interior looked good BUT during the entire stay there was constant noises coming from above our room on the 14th floor. Called front desk to no avail. View was of a brick wall. No face cloths in bathroom.

The Staff was rude. I asked for a bottle of water because gift shop was closed and was told to go to the 7th floor to a vending machine. I get there and the machine is out of order so I go back to the front desk and she said “oh yeah I forgot it’s broken ‘. Lie. I was then given 2 bottles for my I’m onv which was done on purpose. I was in meetings all day and need to take a shower only to find out the water has been turned off until 5 am. You can’t control the temperature in your room. It was blazing hot. There is no coffee pot in the room and also no way to call the front desk. The entire staff was rude including the bartenders. The construction in front is a pain to deal with as well. Terrible hotel

When we arrived, the first room we were given was not cleaned (dirty dishes, slept in beds, etc). Although they quickly fixed this, the hotel did not seem like a 4-star hotel. The elevators were slow and crowded. There was construction in front of the hotel and outside our window. The sheets and bed were not comfortable (mattress not comfortable and sheets too rough). The room did not have a coffee maker, which you have to request. The service at the desk and door was okay, but definitely not what I was expecting at a 4-star hotel. It felt more like a 3-star hotel. Nothing special.