Park Central Hotel New York

Concierge is TERRIBLE!!! They charge over 60% up charge over Broadway ticket prices and are not aboveboard in doing so. Book directly with the theater, you will save the hassle and frustration and still get great seats! The elevators often backed up where you had 10 to 20 minutes standing in line. Asked for view when we booked They said they would and then they put us in an inside room. All we could see was the windows of other rooms in the hotel. Not the view we were looking forward.

Upon arrival, the bellman was quite rude and talked down to us. Left us at the curb and didn’t guide us to where we should go next. I informed the Check in person promptly and she dismissed it. We entered the “city view” room to see that it was just a view to the next building. No view at all. I paid extra for this so this was frustrating. We noticed the next morning that there was not actually a coffee maker as indicated on the amenities list. Also, the ac was not functional. The room was set to 65 yet the temp was 74 degrees through the entire night and we were very warm. It made it difficult to sleep comfortably. I informed the Manager in the morning. She said she would send someone up to inspect and would move us if they couldn’t fix it. I was not communicated with after this. Nobody knew anything once she left for the day. The room was again warm. We opened the window on the 11th floor, and had to suffer the sounds of sirens all night. I asked for ear plugs for us all. It helped a little. All in all, underwhelmed and not pleased about the service quality not the lack of comfort. Not the place to take a family.

The room smelled like smoke that was covered up. Some of the Staff were great - others weren't looking from Customer Service.

I've given the hotel a smiley as we enjoyed our stay, but it wasn't without some minor irritations. The key card for my room seldom worked, even after two visits downstairs to change it. Luckily, I was with my wife most of the time or that could have been a major annoyance. There are definitely not enough lifts - and going down from Level 5 I always got an electric shock when I pressed the button. On the last day my wife actually saw it spark. Staff at reception were almost universally helpful and pleasant, with only one grumpy exception. The cleaning staff were super efficient and even when we were only out for a short time before returning to collect things, we would return to a clean room. The location was also great for us. Our main gripe was the outside noise. The windows weren't double-glazed and so we fell asleep and woke up to sirens, traffic, etc. I actually thought the window was open the noise was so clear and loud. Maybe it's better higher up, I don't know. Like I said, nothing major, and I certainly wouldn't discourage anyone from staying here. Just be patient with the lifts! And take ear plugs!