Ibis Paris Bastille Faubourg Saint Antoine 11ème

We are happy with our stay in this hotel the staff were very nice, however during our check out we told the reception staff that my brother who will check out the next day will be the one to bring my bike box which is in the storage area. She was talking disrespectfully and loud. We told her that when we checked in we were told that it was ok to store the bike box in the storage area so we don't have to put it inside our rooms so as not to occupy more space in the room. She just kept on talking that we cannot do that because it might get lost. How can it get lost when the storage area is locked and there are nos and tags on the luggages inside. She was just being arrogant and loud to the point that I told her why can't we not keep it there if they allow other clients luggage inside the storage and our luggage is just almost same size since its in a box. Then I told her that my brother is still checked in and its his luggage then she allow the hotel to keep the bike box in storage. That was the time she stopped talking but after a few seconds she starts again saying she will not be responsible for the bike box because it might be expensive and it might get lost. We feel that managers like her should not act that way because we are paying clients and we do not demand anything other that what is reasonable and fair. I hope management gets to the bottom of this incident. This happened August 8 at 12 noon.

I stayed at this hotel at least 4 times already and I am satisfied with the service however this time I had a very bad experience with the hotel supervisor. I booked 6 rooms with them and I left my bike box in their storage so I don't have to bring it up in my room. The lady supervisor was saying I should not leave it with them because they don't want to be responsible for that luggage. I told her we just did that in the last Ibis hotel we used in Paris a few weeks ago. The next day, we had to check out early so we told the reception that we are checking out and our friend who is based in Paris will pick up the one piece of luggage (bike bag) within the day which happens normally like if in case your flight is still in the evening and you need to check our early you leave your luggage and pick it up within the day. But this time the supervisor gave instructions to the front desk not to allow us to leave the bike bag for pick up within the day. It was a good thing that the directrice "Odile Simon" arrived to save the day for us because we had a train to catch that day and was so worried about the luggage which our friend will pick up at the hotel. She was kind enough to allow us to leave the luggage for pick up by our friend on the same day. Since we always do bike trips in the Pyrenees, now I don't know if I should stay in this hotel again because we might have the same experience and we down what that to happen again.

Staff we’re helpful and friendly. The location was good. The room was extremely small and we were given two single beds instead of a double even though we asked for a double when we booked. The beds were not comfortable and there was a hair in the bedding. The walls are also very thin so you can hear everything from the rooms next door and above.

Cute hotel! The hotel and room were clean and the staff were attentive. The location was great too. Rooms were on the small side, but thats the same with many Parisian hotels.

Great location. Close to restaurants and metro. However, about 20-30 minutes metro ride to major attractions (Eiffel Tower, Arc, Louvre)