Hampton Inn & Suites Park City

When we checked in, I asked about my request to have adjoining rooms for the two rooms booked. The young man at the front desk, said they were all booked and they wouldn't be able to accommodate the request and the girl said both rooms would be in the same hallway. One room was on the 1st floor and the second room was on the 3rd floor. That's not the same hallway. The room on the 1st floor was in terrible conditions. One of the drawers in the dresser wouldn't open, the desk chair had multiple stains on it, the cushions were also stained on the stand for the suitcase, and the the wallpaper near the AC unit was peeling off the wall. I went back to the front desk and I asked them to switch rooms because the condition of the room. The girl said she couldn't switch the room, but she would leave a note for the morning manager to give me a discount. Diana was at the front desk the next morning and she was unable to give me a discount, but she was able to move me to the room across the hall from my sisters. She had it cleaned and told me when I returned later, I would be able to switch to my new room. That evening, I asked the same girl from the night before, for my new keys. I told her it was put on her for me and she said she took it off hold and she would need to change to a different room. She was incredibly rude to me and unprofessional. Diana and breakfast staff were so nice, but the check-in staff were unprofessional. Advice, don't have rude people run the front desk.

We thought the property was very clean and in an ideal location for us. The breakfast was ok and will stocked. We were not a fan of the pillows but the room was plenty big. Overall a good property.

We had stayed here before 1 time before and it was decent enough, but this time wasn't the same. We showed up at about 4:30 (1.5 hrs after check-in time), and we were informed that our room still wasn't ready. Luckily we only had to wait 15 minutes before it was ready, but I still feel it's not acceptable to not have rooms ready for check-in by the established check-in time. Another issue was that everywhere in the hotel, except our room, was way too warm. It was very uncomfortable - either the AC was turned off or not working, but there wasn't any notice that it wasn't working. The AC in our room worked just fine, but given that it was in the middle of July, the Lobby and Hallways should have been cooled more. The amenities in our room were ok, but the bathtub could use some work to be in better condition, and the other negative was that our beds were very uncomfortable. It was bad enough to the point that my wife and I barely got any sleep, and the sleep we got was very restless. The location is nice being close to the freeway and the outlets, but that doesn't outweigh the negatives from this trip. We will not be returning to this hotel. There are others I've stayed at that were much nicer/better/more comfortable.