Grand Hotel Palace

HTAN ENA YPEROXO XENODOXEIO SE POLY KALH TOPOTHESIA GIA PSWNIA,KAI ENA POLY WRAIO DWMATIO GIA JUNIOR SUITE.

Great location minutes away from historic centre of Rome, good price in November, nice big room (although it was designed for wheelchair users, which we did not request).

Hotel was asked to freeze my expressed (breast) milk during business travel. They left in the refrigerator despite multiple assurances it would be FROZEN. It had to be completely discarded and was incredibly distressing. The service was also completely subpar.

Great location and very good staff. We had booked a junior suite and were given a room on the 1st floor overlooking a very noisy busy road junction, the room had a bad smell of mould in the bathroom. In my experience when booking through Hotels.com you don’t get the best of rooms, it’s happened too many times to be a coincidence. To their credit the staff were excellent in the morning when we asked for another room and they upgraded us to a suite on a higher floor. My only other negative comment is that the seating areas in the rooms are completely impractical - sofas are certainly not designed to be sat on and can only be for show. Hotel is in a great location, not 5 star but the staff work very hard to make it a good place to stay.

It was an excellent hotel. The only negative point was the breakfast was quite cold. Even if you went to the buffet first thing or last thing it was very tepid. Had to get the staff to microwave the breakfast. Always very obliging though