Holiday Inn Lancaster

very slow check-in and check-out.must have been very busy the night before rooms not made up at 3pm waited 25mins to get room,after all that this is a great hotel to stay in, would have been 9.5 out of 10

Good spot just off the M6 with plenty of free parking. Usual facilities you would expect, pillows were very uncomfortable and pull out sofa bed was like lying in a dentist chair with your legs higher than your head! On the whole, not a bad hotel and would stay again.

The location was very good: close to the M6 motorway but not deafened by its noise. Plenty car parking. The hotel is on a scheduled bus route for Lancaster but it's an infrequent service. However, there's a Park and Ride about a 6 minute walk away or you can be lazy and take your car. This service costs only £1.50 return fare into Lancaster and is very regular. I'd recommend this option and don't take your car into town. The hotel staff were most helpful, pleasant and friendly. The rooms were spacious, clean and well provisioned. The dinner menu didn't have many low calorie options but most guests seemed happy with that! If you're visiting Lancaster itself (with plenty to see), or the surrounding area, this is a good base. It's also got a swimming pool/health spa where you can work off the calories. If you want other food options, there's a Brewer's Fayre almost across the road.

The hotel, the staff and the food was lovely. The staff we're all very friendly and lovely with the kids. The pool and small play area kept the boys entertained and with less than a ten minute drive to town the location was good. There is a huge McDonald's a few minutes walk away and tho we didn't go it is handy if u feel the urge 😊. There was a mix up with the booking so we had a 2 hour wait but we kept ourselves entertained and was offered some complementary drinks and upgrades so all was good in the end...

Check in was a nightmare they could not find my reservation even when I showed them my invoice they would not accept it!! Then there was the room really poorly maintained and not clean not even any toilet roll. They did bring me some thou after about 12 hrs!! Then there was the pool the first day was great then the next morning we were the first in and to my surprise hair and grim floating in the pool at 7am not good.We went to this hotel to visit my kids grandad at Cumbria and have stayed here in the past and it has been great but has really gone down hill now. Then there was the check out they tried to charge me for two nights as they could not find my reservation again what a fiasco.I will not be staying here again and I am sure by the other guests that were also complaining at the desk on departure I am not the only one.