Moana Surfrider, A Westin Resort & Spa, Waikiki Beach

Every time we go to Oahu, we always stay here. Recently they went on a month long strike, and we went when they were back. The sheets and pillows are so gross. They feel like they've been in the ocean and then air dried. All the pillows have ZERO support, not even sure why they became so bad. And the beds feel like a playground full of kids jumped the hell out of them. Every night our sleep was TERRIBLE. By night 3, we complained at 1am because we couldn't fall asleep it was so bad. The management and staff had no empathy. Saying maybe the pillows aren't fluffed .... very frustrating for us. We are so low maintenance and sometimes our room doesn't get made, and we are ok with it. So for us to complain, it really means there's a real issue.

Started with poor check in experience. I specifically asked about room noise per reviews I had seen and asked for a quiet room. He put us in a room that backed up to elevator bank, so wall vibrated and rattled all day and night as elevators ran continuously. He also told us Marriott points/benefits couldn't be applied because number holder didn't make reservations. I have had points/benefits applied at many other hotels in past. While resort fee (48.74 per day) is disclosed in reservation process, there is no disclosure of extra valet fee (30.00 per day) until you get bill at end of stay. For a hotel with NO ONSITE PARKING AVAILABLE how can they do this? An extra 68.74 every day gets you parking (which takes 15-20 minutes each time) and a couple bottles of water (Aquafina, not even a premium or Hawaii brand). I can continue, but please know you are paying much more than listed price, for really nothing special. I understand Waikiki is pricey, but I think you can do better for stay. Come in and walk around, have lunch or drinks on patio for old school ambience. Much better experience then

Hotel is on strike, no services available and you are paying alot of dlls a night for a service of a two stars hotel. Terrible. My recommendation is to Cancel your stay and book anywhere else; until they work things out with the labor union this is not a good option. Location was the only favorable thing during our stay. Noise noise and more noise, from 6am to 10pm. Even they got to the beach so no possibility of relax. I think hotel should warn about this Situation. I talked to front desk service about my discomfort and their advise was to complaint to the cops about the people outside on strike , so they would get a citation ; I thought that was very Inapropriate. Not worth spending a night in this hotel.

Strike going on. Think we should have been notified ahead of time. Less than motel service. Disappointed

The majority of the hotel staff is on strike. They picket out front of the hotel from 7am to 8pm and it is LOUD. There’s limited housekeeping, only one bar open from 12pm-8pm and only breakfast available. Pretty miserable to be there during this strike. We ended up going to other hotels and restaurants since nothing is open. Also, hotels.com says there is an airport shuttle but there is not so budget $40 each way in a taxi to the airport.