The hotel was nice overall, however not luxury 5 star hotel. Very old and more like a 3.5 or 4 star experience. Although the staff were lovely, the hotel was very basic and like and Ibis but with a bigger room. Beds not that comfy, sheets not that amazing, etc.
It was dusty, lift button didn’t work, and very much not worth the very high price. I would rather pay less and pay somewhere that’s actually 4 star.
Part of the hotel advertising is you get access to Hamma for free. However they told us no at the time, and unsure till when (due to the new year) even though we asked on the 14th Jan.
The most baffling thing was that you’re not allowed outside food into your room!