2/10
I've been traveling to Plattsburgh for the past four years and have always stayed at the Best Western Plus. However, for this fourth trip celebrating my son's graduation from SUNY Plattsburgh I decided to try this hotel instead, attracted by the appealing photos and a price that was $100 cheaper than other options. Unfortunately, the experience was so poor that if I could give negative stars, I would. Upon arrival, the front desk staff was visibly sick, coughing constantly without any effort to cover their mouth. To make matters worse, they seemed completely uninterested in helping or even being there. I was handed keycards and told to keep them away from phones and other objects (I can’t even remember what else they said). Despite carefully keeping them separate from my phone and wallet, the keycards barely worked—it took several frustrating minutes each time to get into the room. The room itself had a musty, moldy odor reminiscent of wet clothes. The bathroom was not clean, the lotion bottle was empty, and the soap dispenser was bone dry. Given the hotel was fully booked for graduation weekend, I didn’t bother complaining and instead went to Walmart to get my own cleaning supplies, soap, air freshener, and washcloths. The room only came with two towels, one washcloth, and a single floor towel. Breakfast was another major disappointment. Despite advertising breakfast as an amenity, the offerings were limited to powdered eggs, sausage, cereal, and yogurt.
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