El Tropicano Riverwalk Hotel

Hidden charges

Only bad thing I would really have to say is that they don't let you know there's a deposit we have to pay for every day we stay, and it's a high deposit. They should notify people as their booking about it. Wasn't able to really enjoy because the deposit we had to leave was our fun money.

John, Ταξίδι 7 διανυκτερεύσεων, Μαρ 18, 2020

Αυθεντικό σχόλιο πελάτη της Hotels.com

Hvac

Not good

ADRIAN, Οικογενειακό ταξίδι 1 διανυκτέρευσης, Μαρ 14, 2020

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The customer service sucked and the room is dated wall paper is coming off the wall.

Wanda, Οικογενειακό ταξίδι 2 διανυκτερεύσεων, Μαρ 14, 2020

Αυθεντικό σχόλιο πελάτη της Expedia

In need of serious updating

Check in was easy and convenient. They were able to get us in early. Parking is outrageously overpriced at $30 a night. The hotel is in a good location, right on the river. However, the hotel itself is in need of a serious update. Very old and worn down. Beds are super uncomfortable. The pool area is nice, through several broken chairs and rips in the surrounding flooring. The phone in room didn’t work, so we attempted to call the front desk from our cell phone to request additional pillows. No one answered, so we had to walk down to the lobby to request some to be brought to our room. Price was a little high for what we experienced.

Toriana, Οικογενειακό ταξίδι 1 διανυκτέρευσης, Μαρ 13, 2020

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The front desk staff are not very helpful; their answers are shot and incomplete. At night, a lot of activities occurred with loud noises, even after 10 PM. With exception of valet parking staff.

Οικογενειακό ταξίδι 2 διανυκτερεύσεων, Μαρ 12, 2020

Αυθεντικό σχόλιο πελάτη της Expedia

The staff was friendly, the front desk looked clean or perhaps the lobby. Some what the hallways of the hotel looked old fashioned it looked liked it needed some remodeling and painting . The room that we stayed in with my family was somewhat cleaned. The room was dusty and the furniture was dusty as well. the sheets of the bed were stained. Also the hallway smelled like humidity.

mimi, Οικογενειακό ταξίδι 3 διανυκτερεύσεων, Μαρ 12, 2020

Αυθεντικό σχόλιο πελάτη της Expedia

Pros: The staff was very nice. The hotel was right on the riverwalk. The bed was comfortable. Cons: Upon check-in they required that you use their $31 valet parking - then the next morning it took 20 minutes for them to get my car. Very annoying. The chair in my room was falling apart and hardly usable. The air conditioner was one of those big old units hanging from the wall and very noisy. We preferred to leave it off so we could sleep.

Paul, Οικογενειακό ταξίδι 1 διανυκτέρευσης, Μαρ 12, 2020

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Very nice and comfortable. Friendly staff. Breakfast was good.

Israel, Οικογενειακό ταξίδι 1 διανυκτέρευσης, Μαρ 12, 2020

Αυθεντικό σχόλιο πελάτη της Expedia

I Normally don't take the time to review on a place but I had to for this place. Guest beware the picture are totally not what the hotel looks like. 1. Pull deck floor pulling apart pc missing. 2. Pool was dirty there was leaf's and dirt floating in the water. 3. The floor to our room smelled bad. 4. They charge you to park your car $30 a day. The only good thing was our room was not that bad. The view and noise was they are building a new hotel next door not even on a Sunday morning could we sleep in.

Ταξίδι με φίλους 4 διανυκτερεύσεων, Μαρ 12, 2020

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Hidden fees in parking.. food in lobby bar etc is added to your open tab. Then at checkout you leave with a different amount charged.

Οικογενειακό ταξίδι 2 διανυκτερεύσεων, Μαρ 12, 2020

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