NH Berlin Alexanderplatz

Not great customer service

Hotel was ok bed sheets not changed any of the 3 nites we stayed. We where never told how much breakfast cost to the last day. On checkout when we went to pay they tried to make us pay in dollers then triwd to over charge us both the male and female on reception were rude to ourselves and other customers. This let the hotel down and i would not return for this reason.

Margaret, Ταξίδι 3 διανυκτερεύσεων, Φεβ 12, 2020

Αυθεντικό σχόλιο πελάτη της Hotels.com

D

I have been a fan of NH Hotels and use them for almost all my trips, but this time i was disappointed with the detail provided by the hotel of its location. I booked it because of the location alexanderplatz as its name is misleading. It is nowhere close to alexanderplatz and about 4 stops away from the square. Would be careful next time. Also they charged us 100 euros for a conference room for full day whoch was expensive with not even water included. Room didn't have the basic kettle and tea/coffee

Neha, Επαγγελματικό ταξίδι 2 διανυκτερεύσεων, Δεκ 15, 2019

Αυθεντικό σχόλιο πελάτη της Hotels.com

Room floor needed cleaning. Otherwise a lovely spacious clean and airy room. Ideally located near a tram stop

Elizabeth, Οικογενειακό ταξίδι 3 διανυκτερεύσεων, Οκτ 26, 2019

Αυθεντικό σχόλιο πελάτη της Expedia

Never again .

Very poor . Not in the stated location. Room was not cleaned in 3 days and no check in permitted after a very long flight at 1 pm. Check in staff totally unhelpful and unconcerned

stephen, Επαγγελματικό ταξίδι 2 διανυκτερεύσεων, Οκτ 22, 2019

Αυθεντικό σχόλιο πελάτη της Hotels.com

Disappointing

I don’t often leave reviews but felt I had to as I found this hotel quite frustrating. When I checked in, I noticed that the hallway was very hot and stuffy. Likewise, the room was warm and uncomfortable. I couldn’t get the air con to work so contacted reception. I was told someone was take a look while I was out. The next day I had the same problem. I spoke to reception again and was told “it’s winter. We switch the air con off. Open the window” in quite a patronising tone. I already had the window but there was no draft. It was still 20c outside. Being a modern building, the airflow is minimal. Should I decide if I want the air con on? If it’s true - that ppl don’t need it - then they won’t use it. I’ve never encountered this before. It meant that we slept with the window wide open, meaning being woken up regularly by the church bells nearby. Also, the drains stink - how could they not notice this? There’s no extractor fan in the bathroom either. Beds too soft. Likewise, pillows. Lastly, no coffee making facilities. All quite poor for 4*. I stay in Berlin a lot. This is off the beaten track in a bad way. Stay near torstrasse.

Joe, Ταξίδι 4 διανυκτερεύσεων, Οκτ 15, 2019

Αυθεντικό σχόλιο πελάτη της Hotels.com

Hotel rooms were comfortable and clean with trams and buses easily accessible nearby. I didnt like the area so wouldn't stay again for that reason.

Οικογενειακό ταξίδι 2 διανυκτερεύσεων, Οκτ 10, 2019

Αυθεντικό σχόλιο πελάτη της Ebookers

Disappointed

I specifically booked a room with bathtub but I only got a room with shower. Slow WiFi and misleading to call it Alexanderplatz.

Ταξίδι 3 διανυκτερεύσεων, Οκτ 5, 2019

Αυθεντικό σχόλιο πελάτη της Hotels.com

Location was misleading, and construction going on

Οικογενειακό ταξίδι 6 διανυκτερεύσεων, Οκτ 4, 2019

Αυθεντικό σχόλιο πελάτη της Travelocity

The room was very comfortable

Ronald, Ταξίδι 1 διανυκτέρευσης, Σεπ 29, 2019

Αυθεντικό σχόλιο πελάτη της Hotels.com

The name says NH Alexanderplatz, but is about 30min away from Alexanderplatz, in not a nice part of the city and not at all central

Οικογενειακό ταξίδι 2 διανυκτερεύσεων, Αυγ 8, 2019

Αυθεντικό σχόλιο πελάτη της Expedia