We (3 of us) needed a room for 1 night for a daylong medical appt the next day. UF Health was 5 mins away -- the ONLY redeeming thing about our stay! Our room was not a suite, as indicated online. The fold-out, wafer-thin couch mattress HAD NO MATTRESS COVER and was impossibly uncomfortable because of the springs in it! We had no linens or pillows in our room for the couch-bed. And because there was only ONE person working (he was awesome), I went to get the linens, so we didn't make him run crazy. If the hotel had been properly staffed, as it should have been, I'd have called for the linens, as I would at any decent hotel. The lone staff person had to not only be front desk, but also laundry folder?! WHY? Reflects very poorly on hotel management company.
When we entered our room, the lights' master switch was off. The thermostat battery was nearly dead. Thermostat not very responsive. AC vent COMPLETELY blocked by 1 of the queen beds, so room was stagnant & warm. Bedding was thin, fitted sheet was pilled, worn thin, and scratchy. I felt like I was sleeping in a pile of crumbs. My bed was very uncomfortable. The shower head/water pressure was terrible. I don't think I was able to fully rinse the shampoo from my hair. The hair dryer was old and crappy. There was no nightlight available in the bathroom. Rack card for the TV said "Press GUIDE on remote for channel lineup." We did that and it said, "This option unavailable," and there was no written list available in the room.