Hythe Imperial Hotel Spa & Golf - Hythe

Great stay, staff very friendly. Lovely breakfast & a great pub within walking distance for food (The Bell). Will definitely be returning!

Overrated hotel, great location but hotel is being renovated (on website it uses past tense) was given a standard double, as booked but not in the 'renovated' section, absolutely awful, so complaind and was moved to the 'renovated' part, much better, they did try to charge me more but I refused, told them that if the room they gave me initially was on their website the hotel would be empty! So just make sure you get what you pay for!! I also had a couple of bad food experiences, maybe I was unlucky!! Great location and quiet which I like

When I walked in was all excited and thought good start to the holiday then got to my room ! No air conditioning , wifi intermittent at best , no reception on majority of tv channels and smelt of dirty old food ! Asked to change but was told because we are staying for 2 nights not possible ! Forgot to clean our room even after asking twice for clean towels . Reception tried to charge us twice for room and told us we had sea view and didn't , he was new and was frying to blag us . This is an alleged 4* hotel . We stayed on the 4fh floor which is on the to do lists apparently ! But still should be given warning as not up to grade . Tried the new Moët & Chandon bar very nice as is reception area , spent nearly £200 so you would think they would want us to come back again . Replaced the bazaar bar with an Indian restaurant , problem is as you walk in and out of gym is all you can smell is curry !!! staff in main reception not friendly , act like it's below them to say or acknowledge you , sad really . This is start of 4 week drive round Italy and France , all in at least 4 * hotels , do it every year and never ever had such bad service , imperial have a word with your self ! Sad really could do much better .

Well ok, first we given a room that if it had been a homeless hostel I would have said this isn't too bad, it was filthy and in a bad way. The price charged was not discounted in any way. I showed them the pictures and they upgraded us to an executive suite. They the first room was like this because they were refurbishing. No it was not just in a terrible state it was filthy no excuse at all. Ok so the suite was amazing so no complaints there. Breakfast we waited to be seated in the end I went in and got somebody. The food quality was poor and bacon was not cooked the egg was watery and the service was not what you would expect from this grade of hotel. The staff were polite and had smiles but the standard of service was just not there. The unfurnished room was one star the service was two to three stars the executive suite was four star.

My favourite hotel stay here as much as i can on business and weekend breaks fabulous looking forward to visiting the champange bar they are opening