Universal's Loews Portofino Bay Hotel

The property is amazing and the proximity to the parks can’t be beat. However, the bathroom in our room could stand some updates. For the amount of money you are spending for the room, the shower is very small and the bathroom wasn’t as clean as it could have been.

Portafino has wonderful service. Rooms are nicely sized and the convenience for the park and Express Pass is worth the added premium to stay here. The food service poolside is very nice - and a welcomed rest from the parks. If you want to spend just a bit more for accommodations that are well worth it - stay here. It is a great value and you feel quite relaxed

Front desk people lie, manager calls customers liars, maintenance people come to fix something then break something else, room flooded by bathtub that maintenance broke, not accommodating

Beautiful hotel , lovely rooms, great pool and service at pool. Breakfast buffet had good quality food but waiting staff were on the whole not interested and at times unhelpful, very disappointing service and indeed unfriendly. Similar with reception staff. Leaving hotel later in the day there are no changing or shower facilities as they can’t spare a space in the health spa. Dirty pool toilet cubicle was only option. The only aspect of a highly rated hotel which was severely lacking .