Universal's Loews Portofino Bay Hotel

The stay at this hotel is amazing the only complaint I have is the air freshener they use through out the hotel. It has this musky floral smell and I was not a fan of. But other than that it's an amazing place.

My family and I stayed at the Portofino Bay Hotel on our first trip to Universal Studios. Although a bit pricey, the Express Pass made the extra cost well worth it. We enjoyed the water taxi ride, various restaurants, live music and I even found a lovely piece of art at one of their shops. The service was excellent- as an example: our last evening there I became sick with a stomach bug. My son checked with the front desk about purchasing stomach medication, as it was late. They sent complimentary ginger ale, sparkling water and saltines to my room. So thoughtful! We’ll definitely be back!

You can’t go wrong staying here. Similar to other comments, the rooms are a little outdated but don’t let it change your mind, extremely clean, great staff and beautiful grounds. We will visit again!

Check-in service was excellent. We had a suite with a sleeper sofa. The sleeper sofa is a unique (and more expensive) design in which the bed is as comfortable as a regular bed - no springs or bars.

Was relieved to know for the price that we didn’t need to pay extra for the gym. The water taxi service is wonderful and the grounds a delight. We have Italy down for our next trip and felt like we got a peek preview. Thanks Hayley for organising the room with the Lake view and Kevin in the Thirsty Fish Bar for looking after the K Team.