Hayes Mansion

The hotel is wonderful with lots of history. Front desk staff very slow at processing people through in timely manner. Staff ignores calls to front desk. They either need better training with focus on customer service or new management. I placed 3 calls on separate occasions to front desk and calls were ignored. Dirty dishes in hall way, our room was on first floor windows did not lock.

The hotel was great until 3 AM Sunday when the fire alarm went off. That was a jolt to the system.

Lot of noise from upstairs room. Otherwise a good hotel.

Awful. Terrible service. False advertisement. Woken up twice in the middle of the night by fire alarm. No poolside bar as advertised. Restaurant was close so for the night. Horrible trip.

It is a wonderful, but pricey hotel. It is six miles south of downtown San Jose so you have to drive a bit to get to local attractions. The parking really was lacking, and it appeared that many customers ended up parking out on the street. The size of the room (and the bathroom itself) was large, uncrowded, and very comfortable. Both of us thought that the mattress was too hard. We didn't eat any meals there, but noted that their offerings were a bit higher than our price range. The one big complaint was that the fire alarms went off at 3:30 AM and everybody had to evacuate from the hotel out into the parking areas. We were outside for half an hour, and nobody came around to update us as to what was going on. Finally, "somebody" came around and said that they had had a small fire in the restaurant kitchen, everything was out, and we could return to our rooms. So much for customer service!