Hayes Mansion

At least 90% of Hayes Mansion Hotel under construction. No ice machines working. No room service. They had no one who could even bring us ice. No pool. No hot tub. I’ve stayed here a dozen times and this place is way too good for this. Disappointed ☹️

Remodel going on now. Elevator dusty and dirty - needs a shop vac. Balcony to room had nice droppings - gross - couldn’t sit out there. Cabinetry in room smelled like moth balls?

Beautiful hotel, but service was lacking. It was also under construction, so while our room was clean, it had a fresh paint smell and we heard workers early both mornings we were there.

Always amazing. My first choice. I stay there often.

The place was under extensive renovations and had no hot water in shower. Something not mentioned during check in.

We arrived late after a concert. The night attendant was very awkwardly rude and made a comment like it would be a inconvenience to put us near the pool? Then said the pool is closed for renovations ( which was not something we were aware of) and booked because it was valentines and wanted to use the hot tub to relax. The room was clean and comfortable but the rude guy in the beginning just made a unsettled vibe. Prob would t come back.

The hotel was ok but I wish they would let people know before the booking that they are remodeling the place. Was very inconvenient

Quick trip to Bay Area with overnight stay. Beautiful large historic property, but poor signage: finding the lobby or your room is not straightforward at night. Room was small, but very clean and functional. Nicely renovated. Very quiet. Mattress was on the soft side and bouncy, which we don't like. Nice overall.

The cell phone reception is terrible and I had to go outside to make calls. When I stayed here 4 months ago, Hayes Mansion was very nice with Old world charm. They are renovating, it is now owned by Hilton. I made the reservation months ago and did not know that it is now under construction, so there is some noise, depending on where your room is located. They should have notified all who booked rooms about the construction. The beds are comfortable, but I rated the comfort level with a neutral score, as it is not comfortable to walk an extra distance to the car. My husband walked through halls of slab concrete (torn up carpet). My sister was wise enough to cancel when she arrived and was told that the construction noise would begin at 7 am. They stayed at another hotel. I contracted to have a party at 1 of the Banquet rooms and was embarrassed that my guests who slept at the hotel had to walk past construction areas. The problem in the room was the coffee maker was not working. We called previously and asked if it was the regular drip type and was told it was a drip coffee maker, so we could bring our own preferred coffee. That info. was wrong. They use the K-cup type of machines. Another machine was brought to the room to replace the broken one. Bottom line - we traded 3 machines, 1 each morning, none worked!! Hayes is known for a large breakfast buffet. That room was closed, being renovated. Jacuzzi was closed. Overall, so disappointing!!

Apparently they are in the process of renovating. They put me in the building that they were renovating. Constant banging, hammering,yelling and sawing. It was freezing as they left the doors open and dry wall dust was everywhere. The water was turned off for a good part of one day. Fitness center was closed. Overall terrible stay. Couldnt rest or work while there. They did give me 20 percent off because I complained.