Mandarin Oriental, Singapore

Overall great hotel in good location. Rooms are a bit dated. Good views of Marina Bay.

Great views Great location Great cocktails amd bar snacks

We stayed in the Club Rooms with lounge access. Excellent choice.

I had a good experience overall. However, when I called the hotel after checking out, I had a very rude experience with a hotel operator. I had called to inquire about my invoice and was connected to the accounts department, which eventually went to voicemail. I called the hotel back and indicated that I had been connected to voicemail and was looking to speak with someone, and the same operator simply hung up the phone. The least I'd expect from a 5-star hotel.

This was my first stay at a Mandarin Oriental property, so perhaps my expectations were just too high. I expected it to be on par with the St Regis, Peninsula or Four Seasons properties I’ve stayed in across Asia. It definitely was not. A few of the reasons: Service: while it was generally friendly, it wasn’t exceptional. In some cases, it border-lined rude. These days, at 5-star properties I except some sort of welcome drink upon check in. There was nothing. When I took my kids to swim, the lifeguard said I must be in the pool with them at all times. My kids know how to swim. And sometimes, I’d like to relax beside the pool. What is a lifeguard for, if not to watch the people in the pool? At check out, there was a mistake in the bill. The attitude of the person was that they were doing me a favor to correct it, even though it was the hotels mistake! As the picture shows, there was a welcome note with supposed corresponding fruit, but nothing accompanying it! This was borderline offensive. Finally, the concierge seemed not very knowledgeable. I asked about a top 10 restaurant in the country, and they had never heard of it before. Hotel condition: while clean and comfortable, the rooms are tired and in desperate need of updating. I’d say they are equivalent to a basic Sheraton or Westin. Not the type of room I’d expect for over $500/night. As other reviewers have noted, the breakfast buffet was outstanding. The location was also convenient.

Beautiful hotel with a great view of the bay. Mattresses are a bit old. Close to many touristy places. Overall, a wonderful stay and would stay here again.

We only stayed over night. However in the morning the concierge couldn't be more helpful. They transferred our luggage to our next hotel free of charge, as we were staying elsewhere with friends. Personally walked us to the local shopping centre which was next door, very convenient.

I was upgraded to a suite so this should have been a wonderful stay. However, the suite had very small single beds rather than the king size bed I had booked. Some hotels have larger than single beds in twin bedded rooms. The absurdly small beds looked (and were) ridiculous in a huge suite. I arrived late - near midnight - so wanted to sleep. Bedside table in between the 2 single beds had a phone, a box of tissues, 2 glasses and two small bottles of water. There was no room for anything else. The light switches were hidden behind the things on the table. They were very poorly marked and had bizarre functionality. You had to use the master switch to turn all the lights off. If you went to the bathroom or elsewhere you would have to switch the master - and all lights - back on as the master switch overrides the control on all other lights. Many hotels allow you a one switch off, but then the ability to turn on individually. Finally, I found the room very hot and the bed too small to get a decent night of sleep. On entering the suite I checked the air con was set at 21. However, in the morning I found that the bedroom was set at 25.5. That is way too warm for nearly all people. The last straw was jack hammers above my room from 9am I would advise giving the Singapore Mandarin Oriental a miss until they finish any upgrading they are doing and the buy decent sized single beds.

Superlative!!!

Such a good stay. Beautiful room with an amazing view over the bay. Excellent breakfast with heaps of choice from western to Asian cuisine. Staff were so friendly and helpful. The pool area is lovely with a good view as well. We stayed at Marina Bay Sands before here and we probably preferred this hotel. You won’t regret staying here.