I checked in with my two children around 11:30pm and as we got to the room, we found a small, live snake on the rug, right in front of our room door. I immediately asked the receptionist for help but their response was “if you can’t handle it yourself, how do you expect me to do it?”. This was the only staff member available all night and despite the urgency, no one else came to assist us. I asked to speak to the manager but was declined. I then requested another room on a higher floor but was told there were none available. We got in gingerly, cautiously stayed inside keeping the door tightly shut while watching for any signs of the snake. After about an hour, I was offered a different room with just one queen bed which was too small for the three of us, so I declined. By around 3am, after what felt like an eternity, I checked and found the snake was gone. As we were checking out the next day, the new staff informed me that they had removed the snake in the morning. This was by far the most frightening and distressing experience I have ever had at a hotel.