Dorsett Grand Subang

Old hotel but renovated and modern rooms. Staff service good but check in/out was slow. Complimentary breakfast was not recorded and that was a big bummer as my colleague was made to pay for this breakfast. Eventually resolved but refund took some to get through.

We slept well but later in the night had to get up because comforter got too warm. We had no hand towels in the bathroom. The antennae needs adjustment. The TV image was also unclear during our last visit in March.

I got a secret deal for this room, and guess what, I got a room for the disable. Few things I am not satisfy: 1. The door lock is broken 2. The room's smell 3. The toilet is low maintained: leaking ceiling stain, broken stuff 4. The shower place is for disable! I need to duck to wash myself 5. The bed, although is a king size, there is a divider in the middle Hotel should never let this room out without the consent of the guest, it is just a big mistake. I stayed 2 days in the superior room. After checkout, I made a new booking and i was assigned to this room. In the former stay, the experience was like 4/5, and the latter stay, i rate 2/5. And now I am freaked out to book this hotel again.

There are 2 buildings in the hotels. The taller one is newer, rooms in there are very nice clean and comfortable. The shorter building's rooms are relatively old and the conditions are unacceptable for the money they charged.

Great location in Subang. Mattress was soft in the first room, so after speaking to guest services it was promptly changed.