We were given an upstairs room - two senior citizens - when a multitude of rooms on the first floor were available. I know this because in the morning, I walked to the office for breakfast and every room that had the window open was a 2-bed room that had not been slept in.
The first room had no working TV. The man tried to fix it, but couldn't make it work.
The man gave us a second room on the same floor that had no air-conditioning. The thermostat knob just spun around and around.
The third room had a working TV and a barely working air-conditioner. The room was not cool as expected after we came back from dinner - about an hour. The third room had broken fixtures. No towel bars. The towels in the bathroom shower area were just laying atop the toilet. Artwork was missing, judging from the holes in the wall.
The breakfast provided by the motel was severely anemic. It had some pastries - each had an expiration date in April 2023, while our stay was in August 2023. NO KIDDING. It had some cereal - the dispensers were over half-empty, and judging from the pastries, that cereal was probably as old. The refrigerator had an old, opened gallon jug of milk - about a quarter full. No waffle maker. No refrigerated sausage biscuits to heat up in a microwave.
I think Hotels.com should refund my money since it wasn't anything nearly as inviting and accommodating as it was described on the website.