2/10 Poor
Feb 15, 2025
I booked this hotel after filtering hotels that are “pet friendly “
I booked a room assuming as this hotel showed up as pet friendly I could stay there with my SERVICE DOG!
Once arrived to the hotel they told me that I can only stay with my service dog if I upgrade myself to a villa (from a regular room). Since I had no other option after a very long flight and free cancellation time of this booking has passed, I paid them the extra 30,000 baht for upgrading to the villa.
This is very disappointing as I counted on Hotels.com to know about it and not to show my room/hotels that are not pet friendly after I clearly searched for it.
Aviel
Aviel, 1-night trip
Verified Hotels.com guest review