6/10 Good
Feb 22, 2023
More Like a 2-Star Family Resort than Luxe
The hotel has an impressive entrance, a big, winding pool, and access to one of the best beaches in Santo Andre, so it appears high-end, but it's actually more like a 2–star, large volume, all-inclusive family-style resort. The interiors are not high-end, the rooms are austere and very sparsely decorated - no chairs, no sofas, no desk, no luggage stands, the floors are tiled with large, institutional-style glossy white tiles, the bathroom tiles are painted over, and the fixtures are old and very basic. Devoid of charm and character. No channels were available on the TV in my room, and the WiFi was choppy. One afternoon, the power went out for several hours, which happens, but they should have offered some type of compensation to the guests, a free drink or something. That is one of the differences between 4–5-star service and 2-star service. As far as the service, it was bare-bones. The front desk staff were aloof, generally not personable, and at times seemed (oddly) distrustful. Some of the waiters were very friendly and efficient, but most of the wait staff appeared overwhelmed and were not very attentive. The breakfast and dinner buffets were good enough, with several options, but the dining rooms are large, and brightly lit, which made me feel as if I were eating at a high-school cafeteria. I do not recommend the hotel for solo or couples.
Isabel
Isabel, 2-night trip
