Ocean Coral & Turquesa - All Inclusive

The staff was very friendly

The air conditioning never really worked it was hot all the time in the rooms” and the food was not so great either” the bar by the pool had the worst service ever!

As safe as possible during covid. Very pleased with mask usage and cleanliness. Drinks were strong and resort near empty so service was excellent would give a ten but food seemed a bit sub par

The hotel is beautiful! Food is good enough, they are taking the pandemic seriously and nothing happen to us. Beach is not pretty right now and the smell can be pretty strong but If you don’t care about it go for it!

We were in the hotel for 4 nights. The air conditioning didn’t work at all. Could sleep well. I had to take a shower twice a night. The restaurants by reservations keep the same food everyday, anything new... in the breakfast the line’s go around the restaurant, no social distances at all. We decided get out of there without take breakfast lines take more than 20 minutes to get the few food that they were offering. Pool bar closed on Monday at 7pm like the hotel was close. On Tuesday in our check out the breakfast should be open and ready at 6:30am, we were there at 6:50am and we could eat anything hot because they said that hot breakfast was not ready until 7am. So, terribleness our experience. We do not recommend this hotel to anybody and we won’t be back again to this hotel. Sorry but before was a beautiful experience, now is totally different. This was our 7th visit to this hotel and will be the last one. Our visit was from Aug 28 to Sep 1.

Muy malo el servicio en general, las habitaciones necesitan una buena remodelación pues están muy viejas los aires acondicionados no funcionan y teníamos que hacer filas para desayunar, no le recomiendo a ningún turista ir a este hotel, yo por mi parte nunca más lo visitaré

The staff at the girasoles restaurant were extremely polite. The food as always was GREAT!! Our bedroom although had 2 queens when we booked for a king, we asked maybe 2-3 times to have the beds be put together and that never happened. The air conditioner was also not working, it was on fan mode, even after trying to arrange the thermostat. We complaint to the staff in regards to that also but no one ever came to fix it. The hair dryer didn’t work! All the restaurants were closed during the week but as soon as Friday hit SOME opened I guess that’s because more people arrived, I don’t know. My husband and I have stayed in this hotel before and it was a complete lot different vibe this time around, maybe because of Covid? I was getting pretty annoyed after the 2nd day there. I probably won’t return until they’re maybe operating like they used too.

Lots of fun pools, great beach with places to sit and relax. The workers were wonderful. They upgraded us to a huge room, which was super sweet. The room had a strong mildewey smell. The bed was very clean and comfortable. We were only there for breakfast and the food was so-so.

The Staff is amazing. The place is clean and looks great. The Japanese restaurant was the best part of the resort. Now the air conditioning was set at 75f, 25c which made our trip uncomfortable we complained multiple times and told it was fixed then to find out every guest we talk to had the same issue. Again the staff was great but no AC in Mexico is no bueno.