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Mistiq Gardens

3.0 star property
Tulum condo with 4 outdoor pools

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Photo gallery for Mistiq Gardens

Apartment, 1 Bedroom | Living area
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Aerial view
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Reviews

7.6 out of 10
Good

Popular amenities

  • Pet friendly
  • Pool
  • Lounge area
  • Air conditioning
  • Microwave
  • Kitchenette
Main amenities
  • 30 condos
  • Housekeeping (on request)
  • 4 outdoor pools
  • Rooftop terrace
  • Free beach shuttle
  • Air conditioning
  • Garden
  • Concierge services
  • Luggage storage
Feel at home
  • Kitchenette
  • Separate dining area
  • Separate sitting area
  • Garden
  • Blackout drapes/curtains
  • Pets allowed

Room options

Available filters for rooms
Showing 5 of 5 rooms

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Apartment, 1 Bedroom | Living area

Apartment, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Mini-fridge
Separate bedroom
  • 961 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 2 Queen Beds

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Apartment, 2 Bedrooms | Living area

Apartment, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Mini-fridge
2 bedrooms
  • 1376 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms | Living area

Apartment, 3 Bedrooms

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Mini-fridge
3 bedrooms
  • 2857 sq ft
  • 3 bedrooms
  • 3 bathrooms
  • Sleeps 8
  • 2 King Beds and 1 Queen Bunk Bed

View all photos for Standard Studio

Standard Studio | Individually decorated, individually furnished, blackout drapes

Standard Studio

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Mini-fridge
Blackout drapes/curtains
  • 448 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Loft

Standard Loft | Living area

Standard Loft

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Mini-fridge
Separate bedroom
  • 604 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

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8.0 out of 10, Very Good, (67)
Mistiq Temple II
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About the neighborhood

Map
Calle 29, Block 69 Region 15 Manzana 221, Tulum, QROO, 77760

What's nearby

  • Tulum Beach - 6 min drive
  • Tulum National Park - 8 min drive
  • Las Palmas Public Beach - 14 min drive
  • Tulum Mayan Ruins - 14 min drive
  • Playa Paraiso - 17 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 48 min drive
  • Free beach shuttle

Restaurants

  • ‪Papaya Playa Beach Club - ‬8 min drive
  • ‪Kin Toh - ‬8 min drive
  • ‪Rossina Cafe - ‬6 min drive
  • ‪La Consentida - ‬4 min drive
  • ‪Mateos - ‬8 min drive

About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Mistiq Gardens

Featuring a rooftop terrace, Mistiq Gardens puts you within a 10-minute drive of Tulum Beach and Tulum National Park. Guests can take a dip in one of 4 outdoor pools, and freebies like WiFi and self parking are added perks. Condos feature kitchenettes, rainfall showerheads, and local meal delivery service.

Languages

English, French, Spanish

At a glance

DONE

Property size

    • 30 condos
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • There is no front desk at this property
    • Guests must contact the property in advance for check-in instructions and key retrieval information; access will be through a private entrance
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
PETS

Pets

    • Pets allowed (dogs and cats only)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
DONE

Offsite

    • Free beach shuttle
VPN_KEY

Other information

    • Designated smoking areas

Property amenities

Beach

  • Free beach shuttle

Pool/Spa

  • 4 outdoor pools

Internet

  • Free WiFi, with speed of 25+ Mbps

Parking and transportation

  • Free uncovered self parking on site
  • Free beach shuttle

Kitchenette

  • Refrigerator (mini)
  • Stovetop
  • Microwave
  • Cookware/dishes/utensils

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Rainfall showerhead
  • Towels provided
  • Free toiletries

Living spaces

  • Dining room
  • Sitting area

Outdoor areas

  • Rooftop terrace
  • Garden
  • Outdoor entertainment area

Laundry

  • Laundry detergent

Comfort

  • Air conditioning

Pets

  • Service animals exempt from fees
  • Pet friendly
  • USD 30 per pet per stay
  • Welcoming cats and dogs only

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Housekeeping (on request)
  • Luggage storage
  • Blackout drapes/curtains
  • Local meal delivery service
  • Free bottled water

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 30 rooms
  • 4 floors
  • 1 building
  • Built in 2022
  • Individually decorated

Fees & policies

Refundable deposits

  • A damage deposit of USD 500 will be collected before check-in

Optional extras

  • Housekeeping is offered for an extra charge of USD 30 per stay; may vary based on length of stay and unit size

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 30 per pet, per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM

Policies

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts credit cards. Cash is not accepted.

Also known as

Mistiq Gardens Condo
Mistiq Gardens Tulum
Mistiq Gardens Condo Tulum

Frequently asked questions

Does Mistiq Gardens offer free cancellation for a full refund?

Yes, Mistiq Gardens does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Mistiq Gardens?

Yes, there are 4 outdoor pools. Guests have pool access from 9:00 AM to 9:00 PM.

Are pets allowed at Mistiq Gardens?

Yes, cats and dogs are welcome. There's a charge of USD 30 per pet, per stay. Service animals are exempt from fees.

Is parking offered on site at Mistiq Gardens?

Yes, there's free self parking.

What are the check-in and check-out times at Mistiq Gardens?

Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM.

What is there to do at Mistiq Gardens and nearby?

Mistiq Gardens has 4 outdoor pools and a garden.

Does Mistiq Gardens have a kitchen or kitchenette?

Yes, there is a kitchenette which also includes a stovetop, a microwave, and cookware.

Reviews

7.6

Good

8.4/10

Cleanliness

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Very Good

Tulum condo
Le condo était très beau et très propre. Cependant aucune pression pour l eau chaude dans la douche. Il pourrait avoir un changement de serviettes. De plus il pourrait y avoir 2-3 sacs à vidange, quelques cups à café et quelques sachets de savon à linge. Il y a une laveuse mais pas de sécheuse. La Poniente 29 pour se rendre au condo n est vraiment pas belle. Par chance que ce n est pas une longue distance. Les piscines sont froides et la propreté laisse à désirer. Sinon excellent service de la concierge et reçu les instructions clairs avant l arrivée. En général une belle place et un beau condo pour un prix relativement abordable. Nous avions le condo 209.
Annie, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

my stay here did not start out well due to arriving at the location and our apartment was completely dirty. There were bugs inside the apartment. There was trash everywhere. There were beds, not made basically nobody did housekeeping before we arrived. To preface, the hotel already had extremely bad communication with us. I messaged a month prior, a week prior, two days prior, a day prior and the day of prior. We had received no information about our apartment. two hours before our check-in that is when we received the information and how to get into the apartment. There is no concierge there. The person you contact to is through WhatsApp they are only available until 5 PM. I tried calling them. I tried texting them no matter what. Unfortunately, I got there after 5 PM so that just meant that I wasn’t gonna be helped, wasted in our apartment around 6:30 that is when I got a call back after I tried to message everyone that the security told me to message. We were able to be moved to a different location just for the night. we felt very uncomfortable to have been in the apartment. We couldn’t even situate ourselves when arriving from the airport after that there were numerous situations where we try to get their help and we did not get a response Or if we did it took hours. If we were able to get through to someone by phone call, the person who answered would be very rude. We honestly were very happy that we got to get out of that apartment as fast as we could.
Christina, 5-night trip with friends
Verified Expedia guest review

2/10 Poor

I stayed in Mistiq Gardens for 14 days in Aug 2024. The development is nice and modern BUT there is no one to give you a helping hand or any information. We didn't have electricity for 6 days in our apartment, and it meant no electricity, no water, no air conditioning, simply nothing. We had to grab water from the pool to flush our toilet, we couldn't cook and our groceries in the fridge went bad 3 times. When we asked the front receptionist when would be electricity back on, they had no idea. This pretty much ruined our whole vacation and I would welcome some financial REFUND back. Yes, the manager will respond to this review that it is not their fault, BUT ALSO NOT MINE! Travel somewhere else - with electricity!
Stanka, 15-night family trip
Verified Expedia guest review

8/10 Very Good

Christian, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Great property! Only complaint is that the bike rentals all had popped tires which means we had to go out of the way to find another bike rental property.
Emily, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Loved the property and the condo. It was very clean, stocked with essentials, and had multiple pools. The rooftop restaurant was nice and food was awesome. They do have assigned underground parking.Only downfall is finding it and the streets are horrible. We received our checkin email the day of but was able to checkin a hour early. If your not fluent in Spanish definitely have a translator app available because majority of staff speaks Spanish but everyone was very nice.
Erica, 3-night trip with friends
Verified Expedia guest review

8/10 Very Good

This is a newer property, so the facilities are actually pretty great. The pools, the gym, etc. are in great condition. The upstairs restaurant is also convenient since there is nothing walkable from the property. There are taxis out front all the time that can take you where you need to go. We had a 3 bdrm penthouse with a private pool. The pool was unusable the whole trip because there was never any way to clean it and it would get dirty very quickly. There was also no soap, shampoo or towels in one bathroom, and no cups or anything that would make it convenient. Definitely felt like a room that was just always rented out...but it was still a great place to stay!
James, 4-night trip with friends
Verified Expedia guest review

2/10 Poor

When checked in the apartment was not clean and the garbage was full the floor was dirty. No response from the host and took many requests to get basic housekeeping service from concierge
Rajvir, 7-night trip with friends
Verified Expedia guest review

2/10 Poor

Maya, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Kayla, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Bernice, 7-night family trip
Verified Expedia guest review

4/10 Fair

Austen, 2-night trip
Verified Expedia guest review

8/10 Very Good

Jeton, 7-night trip
Verified Expedia guest review

4/10 Fair

This property is beautiful and well maintained. It is far removed from town and there are no grocery store, shops or restaurants for about 2 miles. I received my check-in email 26 minutes before 3:00pm, the time to check-in. The property had 2 bath towels, 1 hand towel, one broom, one dustpan, 3 sponges and dish soap in a container that was specifically for sponge dispensing and couldn’t really wash hands with it since there was no hand soap or beach towels for the 5 pools on the property. I message Luis very early on the 2nd day of my stay and have yet to hear back on how to get these amenities that should have been included. Also, the water included was one 16oz bottle of water. The room had a very musty smell that even with open balcony doors would not subside.
Ruth, 2-night family trip
Verified Expedia guest review

6/10 Good

Arriving here it seemed like a nice clean place. I enjoyed the rooftop food and pools. However, they did not provide housekeeping and when asked for toilet paper they mentioned they did not offer that either. We had to buy basic necessities such as toilet paper, napkins and plastic bags.
Natalin Nicol, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Richard, 1-night trip
Verified Expedia guest review

6/10 Good

Beautiful property, love the view and the receptionist Brian was really helpful. But I hated the fact that they don’t clean up n we were there for 5day, no towel change and overall the harassment about tips is ridiculous.
Horatio, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Peaceful, Beautiful Setting. Loved it!!
Quiet and peaceful setting with lush gardens. It’s modern and beautiful in design and decor Loved everything at this property. We stayed in a loft suite. Loved it Staff is friendly and your located in between the ocean and el centro.
Samantha, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The apartment was in perfect condition, we had a great experience overall The amenities were great too, the pools and surroundings were always cleaned Everybody was very helpful and friendly
Ana Carolina, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Booked the property, arrived no access code provided, could not contact the hotel. Ended up having to get another hotel at midnight. No refund provided, just a pack of lies.
Mark, 14-night trip
Verified Expedia guest review

8/10 Very Good

The property and units itself were gorgeous and completely reasonable price. The big and main disappointment was the lack of communication beforehand. These are individually owned units so I’m not blaming the property as a whole but the check in process was confusing which almost caused us to cancel our reservation (which we couldn’t get refunded for). We were told that we would be sent an email with check in instructions 48 hours before check in. I got no email. I was coming from 2 hours away with no idea if I’d even have a place to stay. I called the property 5 times but only got an answer twice, both times we were hung up on when we asked about the email (I don’t think whoever answered understood what we were asking) We took a gamble and came anyway where security asked for our apartment number and I didn’t know since we were never given an email. He then gave me a QR code that sent me to a WhatsApp to who I think was a receptionist. He then gave me my check in information very quickly and it was no longer an issue. Funny enough, I got sent the check in info to my email the day I checked out. So overall the property and units are gorgeous and affordable, I think we just got unlucky with the communication.Tulum in general is gorgeous and recently booming with tourism which means there is a lot of construction everywhere you go which didn’t bother us at all but good to know.
Elle, 4-night romance trip
Verified Expedia guest review

8/10 Very Good

Beautiful. Peaceful
4-night business trip
Verified Expedia guest review

10/10 Exceptional

I will emphasize that the cleaning of the rooms was never done the day I was there. But in general the installation was perfect, the beautiful designs.
Ramon De La Rosa, 4-night trip with friends
Verified Expedia guest review

8/10 Very Good

We stayed at this hotel for a total of 5 days. I highly recommend using Google maps when commuting ! The hotel is in the middle of nowhere with dirt roads with a lot of potholes and NO street lights. So be cautious when driving at night! Before arriving we received an email of what apartment was assigned to us and when we could check-in. We had to check in twice ! The first check-in spot gave us wristbands . The second check-in is where we received our key . The apartment looks EXACTLY like the photos ! In the fridge they give complimentary water ! Even had a washer in dryer with cleaning supplies in our room! The bathroom is to die for. The shower water gets hot after a certain amount of time of being in there (20-25 minutes. ). There were beach towels AND regular towels provided. Not washcloths though. There was one tv in our room and we could connect to YouTube , Hulu , Netflix ,etc. The cons I can say is that there aren’t enough outlets in the room, and the wifi isn’t that great. There’s also construction going on but it didn’t bother us much because we were barely in the room . Also and the parking garage, someone has to manually open the entrance gate and exit gate everytime. There were times where we had to open and close the gates ourselves ! Besides all of that the hotel was pretty nice. Not too far from the strips of clubs, restaurants of Tulum. Everything local was a 10-17 minute trip !
tyreuna, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Hayat, 5-night trip
Verified Expedia guest review