Hotel Shangri La Santa Monica

Myself And my girlfriend were not treated very well I explained to the staff that my flight was delayed and if they could acomodate her being she was from a foreign country they agreed upon my arrival I learned they did not want to help her even though I had explained my situation and they said they wood they over charged me for incidentals that took about 3 days to correct even though i had 3 separate bookings and I paid money to upgrade and combine they still charged me 900$ in incidentals just in case the jacuzzi was broken my room didn’t have any tissue and I told the housekeeper and she still didn’t replace it there were 2 guests we stayed for 7 days at no point did we ever recive 2 robes to wear they want 50$ a day to park your car and chard 5$for a can of pop and 10$ for a beer in the mini bar plus a 25$ amenity fee witch I didn’t recive full amenities and the security staff was overly aggressive they act tough for some reason one guy asked me to pour out my beer I was drinking in the lobby because I stepped out the front steps for a minute they are all flash with out the service at the restaurant on the rooftop my lady was cold and the host brought a blanket for her witch was thoughtful but he didn’t ask us if we wanted one and just put it on my girlfriend the blanket smelled of food and offended her as she did not ask to be covered with a blanket that smelled of food although the location was good for the area

Everything was great except I think they shlouod have aloof at the shower , the boba were kind of tight and hard to control.

Great Hotel. Classic comfort but still in style. The rooftop bar is the best in Santa Monica perfect for sunsets. The staff was impeccable. Old school service that does not exists much any more. The concierge was great. She made us dinner reservations at a fantastic restaurant in Venice beach. It was for my wife’s birthday and she even paid for two glasses of champagne at the restaurant to celebrate. Our table was reserved and we were sat immediately upon arrival and check in. She also made me appointment at a great barber a block away for a beard trim, hot shave and a haircut. Her name is Adrienne and she is wonderful. I will stay here whenever I am in Santa Monica. Right across from the walking bridge over the 1 to get to the beach and right near the pier. Love this hotel.

Great location, friendly staff

Great staff on checkin. Room was nice, but lighting and air con fixtures are unnecessarily complex. The bedside table is so cluttered, id recommend moving the mini bar snacks etc to anywhere else in the room/wardrobe. Breakfast was nice but overpriced. Rooftop food and drink is good. Location of hotel is ideal.