4/10 Επαρκές
28 Μαρ 2025
No heat, no help
The heat did not work. In Boston. In March. I arrived late and there is no one on the property to help, nor do they have anyone on call after hours. I spent the first night wearing all my clothes and shivering. The TV didn't work either. The next day the person on site confirmed that the central heat wasn't working and said there was no other room I could be transferred to. He left a space heater which was effective. He said he fixed the TV but that evening when I came back it still was not. The guy who answered the phone did not seem to believe me and asked me to send him pictures of the not working TV (ie a blank screen). Nothing done that evening. The next day a person on site fixed the TV. The final 2 nights of my stay were fine, (with the space heater) the room was small but comfortable and clean (although there was no trash can). I have requested a refund for the first freezing night and was told a request had been made but 5 days since I checked out I have received no confirmation and no partial refund.
Dale
Dale, επαγγελματικό ταξίδι 4 διανυκτερεύσεων
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