8/10
We experienced colorism, classism and also stereotype. We are a black couple who were born in Jamaica (background knowledge). We booked the preferred suite on the wild orchids side of the hotel. On arrival to the facility, we were greeted by a bell boy who we told three times that we booked the wild orchids side however he repeatedly tried to direct us to the St James side. The light in the bathroom was not functional ( this we pointed out on arrival and the issue was not rectified). The hot tub on the outside was also not functional. As it relates to dining, the hotel has several restaurants for dinner ; obtaining seating would most times result in a long wait. The waiters were standoffish towards us ; as if they didn’t want to serve us. The food was good, however limited at dinner; portion was small. Breakfast was amazing as it was buffet style and they had variety. I would never return to this resort though.
Tash K
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