Bella Vista Waterfront Resort

We booked a twin bed room but when we arrived at around 10pm the room was made up as a double. There is no safe in the room or at reception so we waited far too long for room service to change the bed as we didn’t want to leave all valuables while this was being done. This then unfortunately made us miss the fabulous local restaurant which closed at 11pm. We were really annoyed and had to eat at a rough place next door. Also the frontal picture of this hotel makes you think if you pay extra for a room facing the sea you will get a great view, NO YOU DONT! there are really high trees now hiding 80-90% of what could be a fabulous view. Breakfast is a shambles as many foods run out around an hour or more before shut down also cups, serviettes, coffee run out and staff disappear from their posts. The hotel smells of damp and is rather tatty, so don’t be fooled by the beautiful looking building and lush green grass.

We had to ask to have dinner plates removed from front door, left there by room cleaningstaff, always had to ask for towels

Check-in was fast and easy. They did not accept card for the room deposit which I had to pay $200 cash. Room was very spacious and big which was good. Air-con in all the rooms. The room itself was outdated. The pool facility did not smell all that great as it was next to the toilet and the water was a bit meekly.

The hotel is situated on the waterfront. There are loads of great restaurants right behind the restaurant. No beach nearby. Also there is a brand new waterpark next to the hotel.

The hotel is grand in its design. Unfortunately, like many grand old hotels, it is need of a renovation.

They did not return the deposit .Sheets had dirty stains. Reception service rude and bad

The room was smaller than I was expecting, but my fault for not checking on the size. We upgraded at a bit of an overinflated price compared to what we would of got booking with hotels.com. The larger room was much better. A very large party of guests stayed near us and I would of preferred it if the hotel would of asked them to keep the noise at acceptable level, but they turned a blind eye. It wasn’t acceptable. Breakfast was good, staff were nice. Good location for getting about, but it is fairly quiet around that area. Value for money if you pick the right room.

took Duplex Suite, which really big enough for family stays.. very comfortable & clean didn't expect the Suite is such huge v really enjoyed our stay there

The hotel is very run down. The water tap of the sink is not secure and initially there was not cold water as someone turned it off due to water leak. The outlet of the shower floor was a bit blocked so water did not go fast and an inch of water was accumulated after shower. e paid extra for buffet breakfast and food quality is not that great

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