One of the men from the front desk, unsure of his name but he has an Indian accent, has terrible customer service skills. I received an unusual email from the delegate and called to make sure our reservation was good to go, and he was incredibly rude on the phone. Otherwise, the hotel is very pretty; we didn’t realize it was fairly new. So everything is clean and looks nice. However, the rooms/amenities are beyond basic. The refrigerator barely got cold and was smaller than the already small typical hotel refrigerators. We requested a microwave b/c we meal prep and there are none. No gym, no pool/spa, no breakfast or even coffee, the front desk has to get ice from the back on the bottom floor. So if you’re looking for a pretty room to sleep in, this is great. If you want anything beyond that, then no. It is by far not the cheapest option in Frankfort, we will not be back.
