I booked this hotel because of location. We were in town for a concert and wanted to be able to walk to the venue. The hotel was good for that.
The valet parking attendant was very nice and had a great personality. He told us how to get to the venue and gave us a couple of restaurant ideas.
Then things went south. Check-in is supposed to be 4:00. We arrived a little past 6:00 hoping to check in, settle into our room and get ready for the concert. But, no.
We were told that our room was not available and the front desk lady had no idea when it would be ready. She suggested we change clothes in the public restroom.
When we asked about a price reduction considering our room wasn’t ready even 2 hours past the posted check-in, she looked at the computer. After seeing we had booked through a 3rd party, I felt like her demeanor changed and we felt like garbage. It was brought up several times that we “booked through Expedia”. Because we booked through Hotels.com/Expedia, does that make our money less valuable to you?
We had to leave our bags at the front desk and go ahead to the venue. On the receipt I have, it shows that our room was assigned at 7:48 pm. Nearly FOUR HOURS later than check-in.
I really did like the location and the roof top bar was nice. But being cheated out of four hours of a $300+ hotel room is unacceptable. I bet if we tried to check-out four hours late, that would have been an issue.