Hilton Cape Town City Centre

We liked the room decor and style, with wood floors, "fireplace," and big bathroom, with both tub and shower. The bed was comfortable, too. The pool, gym, and sauna were nice amenities we enjoyed. Moreover, the location was great for us, right in the center of it all, with quick shuttles or taxis to both Table Mountain and the V&A Waterfront. Also, we could walk to Green Market Square and Company's Gardens, and Long Street, which was fantastic. The inconsistent aspect of this hotel was their front desk staff and service. On several occasions, the staff had me standing at the front desk for 30 minutes to try to upgrade my room, work out a billing problem, or resolve a snafu with a full-day tour, and each time, nothing was fixed to my satisfaction. The staff delayed and prevaricated, acting like they wanted to help me, but never did truly help me. Lee Ann gave my wife a package of chocolate cookies; aside from that, the hotel did nothing else to show they appreciated my business or wanted me as a return guest. Puzzling! It's not hard for a hotel to make something right, which is something Hilton prides itself on. This hotel never took any step to "makes things right" for us, during our 6-night stay. I am not sure why they would want to risk the reputation of the Hilton company, but they definitely did much less than is normal from a respectable hotel. I never even yelled or lost my patience. I tried to be nice at all times. In the end, I felt ignored and disrespected.

Staff very obliging indeed. Found the room to be good but toilets are normally sealed off for privacy?

Just wonderful with friendly and helpful staff and great service

Really enjoyed staying here. Shuttle bus to take you to the Waterfront area, not too far from Table Mountain and the concierge staff were very helpful. We had a room with a Mountain view which was a nice way to wake up each morning. Room was spacious and brekkie was a good selection. Just one word of warning (and I know it has been covred before) it's near a Mosque so you will potentially be woken up early some mornings and also hear something early evening! Wasn't too much of a problem for me and my mate but understand some people may get irritated by the early morning call! Would definitely consider staying here if in Capetown again.

Good hotel, but I was unaware it is Muslim friendly. This was not a huge problem as I was told at check-in where on the site I could get a drink and that there were no pork products in the hotel but I would have expected to have been advised prior to checking in as it is not advertised on hotels.com website.