We booked accommodation for July 1–5 at “Habitaciones en Embajadores” in Madrid
The photograph used to advertise the room is, in our view, highly misleading. It gives the
clear impression that the room contains a large window. We reasonably relied on that
impression when making our booking. Upon arrival, however, we discovered that what
appeared to be a window was merely a decorative facade concealing a closet. In reality,
the room HAD NO WINDOW whatsoever.
This was particularly serious because the room also had no air conditioning, while
temperatures in Madrid reached approximately 37°C during our stay. We were therefore
forced to spend four extremely hot summer days in a small, completely windowless room
with no effective means of cooling it besides a small fan. The conditions were intolerable
and, in our view, fell far below any reasonable standard of acceptable tourist
accommodation. We could hardly sleep through the nights.
We also understand that applicable habitability requirements in Madrid may prohibit or
place strict restrictions on the rental of windowless rooms for accommodation purposes.
We intend to pursue this matter separately with the appropriate Madrid authorities.
The situation was made even more troubling by a framed notice displayed in the room, a
picture of which is included a not saying u could get air conditioning!
