Baan Krating Phuket Resort

This place could be really special. The location is fantastic, nestled in the jungle with beautiful views of the water. Hard to believe in this day and age you have to pay for wi-fi, but that is the case with this hotel and its not cheap. Staff appear like they would rather be anywhere other than work, you barely see any staff and when you do no one says hello. Breakfast is terrible. No one tells you that you can order eggs. Room is clean enough however someone needs to do something about maintenance, there was a lot of mould build up in the shower, light bulbs not working and despite asking for them to be fixed, they never were. If you are after a hotel in great surroundings then this is for you, if you want the service and facilities of a resort then I suggest you look somewhere else.

The perfect resort for a secluded, romantic getaway. The resort was tucked away in a jungly hillside which sat next to it’s own private beach. This is not the place to go to if you are looking for a walkable resort next to shopping and restaurants! We found this to be a plus as much of Phuket is designed for walkability. We rented a motorbike from the resort to do our shopping and exploring. Once outside the resort there are many things to see; Rawai Beach, Nai Harn Beach and the famous cape for sunsets. The sea view room was breathtaking - full of small finishes that really added to the ambiance of the room. Tall ceilings, bed facing the beautiful patio that overlooked the sea. Each morning we got to wake up to the sun rising above the hills. The bathroom was adorned with two sinks, a walk in shower, robes, slippers and storage. It was massive. The staff goes above and beyond to make your stay comfortable. We became friendly with a few of them in the restaurant as we sort of became “regulars”. They made us feel at home which was nice. We cannot day enough about this resort. We would and will be back.

Lovely hotel at the end of a hilly road. Very pretty little cove just in front. Only down side was breakfast was mediocre. Also the charge for internet was exorbitant. 200baht for 1 hour. Staff were friendly and helpful.

I usually don't criticize, in the last year I have travelled to 11 countries on 4 continents, staying in 22 hotels, from 2-5 stars, including a month in Thailand in four hotels. This is the only one where the staff seemed miserable and not suited for hospitality, especially in Thailand, a nation of niceness. I wish it was a single isolated incident, but with each interaction I felt I should be apologizing for bothering them, and each episode was a waste of time, gaining no help from them. They don't seem to care, I imagine this is trickle down from management judging the run down state of the facilities. The room itself was very nice, sizeable, clean, lovely bed, washroom etc. There are just too many other great places in Thailand to recommend here.

Just a good place to stay for a week