Kensington House Aparthotel

No longer a great place to stay :(

We have stayed here many times before and have been very happy on each occasion - hence returning - but after our recent stay, we will not be visiting again. The ownership of the apartments had changed a few weeks prior to our stay and so on arrival we found that there was no-one to welcome us and check us in, no 24 hour reception, no complimentary breakfast service (as there always had been), no sky TV (as there always had been), no free parking (as there always had been) and no servicing of the apartment, so our tea, coffee, toiletries, loo roll etc were not replenished. We could however, have a breakfast hamper for £19 and have the room serviced for £25! Worst of all we weren't advised of any of this in advance to be able to change our booking, so all the free services we expected, we didn't receive. The owners claim that you have all the convenience and service of a hotel but this simply isn't true - there is actually no service at all! I complained to Hotels.com and they fobbed me off saying I should contact Dream Apartments direct, but on doing this, I have been ignored and they have even had the grace to reply to me about our experience. Do beware when reading Tripadvisor or hotels.com reviews that anything posted before May 2019 is not an accurate reflection of the service you will now receive and the experience you will have when staying here. We are really sorry about this change of service as we have always loved staying here, but won't do so again.

Ρομαντικό ταξίδι 2 διανυκτερεύσεων, Μαΐ 25, 2019

Αυθεντικό σχόλιο πελάτη της Hotels.com

Well appointed apartment. Everything provided for a comfortable stay. Kitchen v well equipped . Very friendly & helpful reception staff. Unfortunately there was a continuous loud drone from the hot water tank sited in cupboard adjacent to the bedroom which did affect sleep.

Οικογενειακό ταξίδι 1 διανυκτέρευσης, Μαΐ 18, 2019

Αυθεντικό σχόλιο πελάτη της Expedia

Tv didn't work, marks on the walls, basement flat so no previsy through the windows

Επαγγελματικό ταξίδι 2 διανυκτερεύσεων, Μαΐ 8, 2019

Αυθεντικό σχόλιο πελάτη της Expedia

Amazing apartment

Amazing apartment hotel with lots of space, and lovely little touches which made us feel at home. We also left something at the hotel which was very kindly sent back to us, thank-you. We will definitely be staying again!

Katy, Οικογενειακό ταξίδι 3 διανυκτερεύσεων, Απρ 5, 2019

Αυθεντικό σχόλιο πελάτη της Hotels.com

Great value for money, taxi ride close to everything. Clean and spacious room. Even put some milk and water in your fridge for you. Sky sports also on tv was a big plus while waiting to go out.

chris, Ρομαντικό ταξίδι 1 διανυκτέρευσης, Μαρ 2, 2019

Αυθεντικό σχόλιο πελάτη της Hotels.com

A stlylish apartment with great transport links

We thoroughly enjoyed our stay here, the apartment was very comfortable and stylish and well equipped. The staff were friendly and helpful. The apartment is very close to Jesmond Metro station and the town centre is in easy reach if you fancy a walk. The hotel is a little to the south of the main restaurants and bars in Jesmond but the plus side was that it was very quiet. I would recommend this for people like us who were looking for somewhere comfortable to stay for a weekend visit. It would be ideal for someone staying a bit longer, either for leisure or work.

Lindsey, Ρομαντικό ταξίδι 2 διανυκτερεύσεων, Φεβ 1, 2019

Αυθεντικό σχόλιο πελάτη της Hotels.com

Excellent New Year Stay

This was our second New Year stay and again we loved it. The apartment was very clean and the service excellent, as both were last year. The apartment offers all you will need for a few days stay with really nice touches like the breakfast goodies and free parking and wifi. The apartment is ideally located for all that Newcastle and Jesmond have to offer and the metro couldn't be handier! We will be returning again next New Year, if not before!

Nichola, Ρομαντικό ταξίδι 6 διανυκτερεύσεων, Δεκ 29, 2018

Αυθεντικό σχόλιο πελάτη της Hotels.com

Perfect for University visits

Great place for the money, right opposite Jesmond Metro station, so easy access to town center. stayed while visiting our son at University.

Nigel, Ρομαντικό ταξίδι 1 διανυκτέρευσης, Δεκ 1, 2018

Αυθεντικό σχόλιο πελάτη της Hotels.com

Great hotel with spacious clean rooms.

Plenty of parking, friendly reception staff and large clean rooms. Only minor gripe was that the milk in the fridge was a couple of days out of date so i couldn't eat the complementary cereal before heading out.

Joseph, Επαγγελματικό ταξίδι 1 διανυκτέρευσης, Νοε 19, 2018

Αυθεντικό σχόλιο πελάτη της Hotels.com

Good sized well equipped apartment. Second visit and this time the level of cleanliness seemed to have declined. Spot of blood on the duvet cover and the throw was filthy, couldn't wait to get it off the bed.

Ταξίδι 3 διανυκτερεύσεων, Οκτ 19, 2018

Αυθεντικό σχόλιο πελάτη της Expedia