St James House - Concept Serviced Apartments

The location is safe and nice environment. Easy to go to attraction, eg.oxford street, westfield London.

Really happy with the apartment. Well located, clean and comfortable. Would definitely recommended to others and would happily return for another stay.

The room was large, clean and decently appointed. The bed was comfortable and, apart from on the Saturday evening, the wifi worked well. However I'd paid for a superior room so was disappointed to find myself in a basement with windows at street level, which when opened on a windy day meant leaves and debris blew directly into the room and onto the kitchen surfaces. My view was, as I'd feared when I found I was on the lower ground floor, of the bins. Also the heated towel rail in the bathroom could not be turned off, meaning I had no choice but to open said windows because otherwise the room was sweltering. Contacted the managers on the first morning of my stay but received no reply until after I'd left, two days later. So not an entirely positive experience and I doubt I'd book again.

Very clean, lots of hot water and plenty of space. Great location for transport links and lovely area. Short wak to Holland Park.

The location was excellent and the amenities were quite adequate for us.

Easy commute from a well linked transportation. Nicely equipped.

The location is great, very close to the Tube and coffee shops. However, Building is adjacent to very busy Street with a lots of street noises coming through the old single glass windows. The subway is also running right below the building about every 4-5 minutes, one can feel the vibrations and also hear the noise. The walls are very thin, I could hear all my next door neighbors talking, music playing and her people walking right above me. Would I stay there again: No.

I do not recommend St. James House. The service is very poor. We were not able to get an extra blanket (which we needed) although requested several times, neither an extra bedding sheet to be used as a blanket (after we learned they are unable to provide a blanket). The service was also unable to inform us that they are unable to provide this request, we had to call many times for this. I think that when you run a lodging business, an extra blanket is a very basic request. There were 4 cushions but only one blanket – "this is our standard" said the service lady. The bed was pretty squeaky, so it disturbed our sleep. Together with the shared blanket, a good sleep was only a desired thing during this visit in London. The room was much smaller than appears at the photo (the photo angles were clearly selected to present a much larger room, with the bathroom door open and the mirror effect). The location is excellent, the wifi was working, and the shower current and temperature was good. This is my 5th visit to London in the passing 3 years, and the 3rd one in Kensington. When it comes to lodging it is the worse one. To summarize, we would never go there again, and would never recommend anyone to go there. The return for our money was really poor.

Great place to stay & really close to tube access & where we needed to go during the evening. Clean comfortable & quiet......a great stay.

The bed was too soft and difficult to sleep in. The photos on your site (the flat was described as luxury) did not reflect the reality. It was difficult to use the wash basin which was very small.