Sofitel Casablanca Tour blanche

Le service est irréprochable le seul grand point négatif c’est l’état déplorable des vitres et les baies qui étaient extrêmement sales .

The hotel is situated in a very dirty location. My room was overlooking a construction site. The room smelt of stale and old air. Service incredibly poor. Staff have an Arrogant way about them. Specially the restaurant staff Food is extremely poor quality . My hamburger was served with cold and suggy french fries. Awful experience for €29 burger over charged . Cutlery and crockery is the cheapest I have ever seen in any hotel. Road side cafe has better quality . Breakfast is extremely poor . In selection and quality . My poached egg arrived stone cold. It was served to me from the batch that was made perhaps 4 hours before it was served to me. In general this hotel GM and managers don’t give a dam about thier standard. I was placed for my meeting in a cornier of thier lobby restaurant with no light. We asked five times for lights to be switched on, but nothing and no one cared.

Service perfect great location Excellent food in Brassiere

Everyone at the hotel was super friendly, kind and helpful. They made our experience memorable

For a 5-star rating room conditions were not acceptable. The furniture, carpets etc. very very “used” and need urgent rehabilitation, refurbishment etc.

The hotel was good staff was great location was close to old madena

Staff was a bit overbearing clearly after tips. Ammeneties are better elsewhere in the city...as is food. This is a great spot if youre not looking for a Moroccan experience and want to have a European holiday.

Nice service, friendly staff. I would like to send special thank notes to the hotel staff, Wissal and Lida. When I walked in the hotel, the front desk staff, Wissal and Lina, are super nice and helpful. They answered all my questions and give me a lot of good suggestions and information about Casablanca and Sofitel. They made sure I was comfortable and happy with what the hotel can offer.

We requested twin beds and they changed our rooms three times and we never did get twins. Abdgrrahim and Mohammed were very helpful. Abdgrrahim did everything possible to make our stay a good experience. The staff did not follow instructions as to twin beds. We had a car and guide provided for a day. The staff failed to tell us we would pay for car service from airport when we were already paying by the hour for the same driver with the guide We ended up paying for a car service for airport when we were already paying him by the hour for his car for guide. We ended up paying double

Amazing staff. Ali, Reda and Omar assisted with everything we needed or wanted. We stayed in a few other places in Morocco and this staff was by far the best. Great view of the Hassan Mosque.