Smart Stay Hotel Berlin City - Hostel

It is in the good location for public transport such as Metro and shops. However, It operats as half hotel anc half hostel. There is no lockers in the ho bedrooms for thr hostel guests. No facilities and no easily accessing drinking water, hot water or fridge for hostel guests. Some staff are friendly but lack of trainings to provide sufficient information to English speaker guests. Some of members of staff are very new to Berlin or they are not familiar about Berlin city. The taxi company and driver are rude, aggressive and disrespectful towards English female service users.

Did not like staff coming into room without permission... Times when I was jot fully dressed. Had to call staff and management on this. Did not like late check ins pass midnight. Was sleeping and people were coming in at 1:30. Did not like the opposite sex being added to my squad. I requested a 6 bed room and received an 8. Missed 5 hours of sleep due to three men snoring all through the night, from 2am to 7am. I was tired, and did not rest well in preparation for my Berlin 2019 marathon. Did not like this at all. The staff at check in told me there would have been 7 females. This was my first time in a hostel and it was not a good experience. My last night stay was restful. We were a room of 5 females of various cultures. We were all accommodating to each other in many kind ways.

Location is great. Comfort was good. Very clean. What i feel that needed an upgrade was the lighting. It was very dim. The corridor is scary at night. The doors closing always makes a loud 'bang' everytime someone come in or out. I can barely sleep.

The staff is super rude and unpleasent, would not move my room even after I asked repeatedly. I am a small woman who was travelling on my own only to find that they put me in a room with five middle aged Polish men who continually sexually harassed me. Had to eventually find another hotel to stay in for my own safety. They have also refused to even so much as give me a refund for my pain and suffering.

Lovely staff, clean room (apart from one stained wall), comfy bed and bed linen and towels were included. We got woken by the road noise at about 7:30 but this was very good value for money and I would definitely come back again.

no soap, no towels, and no shampoo provided. make sure you bring your own

We stayed here last week, and had a different room that faced the back parking lot. This week, our room was very small, and very loud being right by the street. I was surprised what a difference the room and location within the property can make! I would still stay here again. Overall, it has been a good experience.

It was really nice hotel for stay. And cheaper than other hotels.

The property was clean, and exactly as described. It was a great place for our family to unwind after a long travel day. The sweet little restaurant next door was a great addition. Staff was friendly, room was clean, and beds were comfy. It’s not fancy, but it was just what we needed.

Lovely clean rooms and helpful service