4/10
When entering the room we were allocated, I noticed that the carpet hadn't been hoovered properly and the floor and skirting boards behind the sink and toilet were dirty. There were no bathrobes or toiletries in the bathroom and there was water on the floor, which turned out to be a leak coming from under the toilet basin. We were told that they would get someone to fix it asap, but nobody arrived during the period of our stay. Apart from the first day we arrived, the Clock Tower Wine bar & Cafe was closed. No staff available and apparently no chef, so we could only get something to eat in the Italian restaurant for lunch and for our evening meal. The food was average. Glasses were not collected or tables wiped in the library from Saturday night for the rest of our stay. There was also a large stain on the floor outside the library which wasn't cleaned until Tuesday morning. There was no receptionist on duty after Saturday and there didn't appear to be anyone in charge of what appeared to be quite young staff, so nobody to discuss our concerns with. For a 4* hotel my husband and I were very disappointed. It was not what we expected.
Rebecca
Ταξίδι 3 διανυκτερεύσεων