Hyatt House San Juan

The hotel is a nice hotel to stay in but the service received was horrible. I stayed there for about 6nights & 7days, they only cleaned the room twice within those days. The first time it was cleaned I wouldn’t even it call it cleaning, the room had a funny smell to it that wouldn’t go away. I left all my belongings neatly to the side so the cleaning would be easier and I still found garbage around the room. I would think that because we’re in a pandemic, cleaning would be done daily like it is in every other hotel. I only used the parking lot for 5 nights & they charged me for an extra day where I didn’t even check in yet and tried saying that even if I wasn’t in that day it’s included because of the days that I stayed. And then claimed that because I parked at 1am in the morning it counts for the previous night and if I would’ve parked it at 3am or after then it would’ve counted for the next day. Which made no sense because you have to validate the parking every day that you used it so how are you charging me for a day when I didn’t even validate the parking. The ice machine on my floor didn’t work and when I went to ask about it they told me to go to a different floor instead. Overall it just wasn’t a pleasant experience, I wouldn’t recommend this hotel to someone else.

Very comfortable, great staff and great value for such a nice hotel

Love the apartment, very cozy and clean. Also the location is very convenient with many dinning options walking distance.

Beautiful view to the Old san Juan

Door lock battery didn’t work and wasn’t replaced until after we left. But it’s a beautiful hotel and we rested well. Breakfast was merely passable. Pancakes were dry, rubbery, and not even warm. That could use some work.

Very welcoming and super clean and comfortable, will definitely be staying here next time I am in San Juan. Thank you all !!!

Me cobraron parking y el package lo incluía. No aparecia mi reservacion, se tardaron mucho en darke el cuerto.

Staff lack of communication skills. I didn’t feel they have a sense of welcoming and willingness to help the customers. I asked for information regarding different services and directions, they didn’t offer me any support. They need to improved their customer service. I wouldn’t stay here again. Specially when my impression from Puerto Rican citizens was so good and heartwarming.

Everything was excellent. The room, the breakfast, the pool. It was an unforgettable staycation!

No issues with the friendly staff. Housekeeping is only M W F, which sucked for fresh towels, but the experience was really great