2/10 Κακό
17 Απρ 2025
The trip was going good. Staff was friendly. We cleaned our own room daily when we seen the cleaning ladies we would ask for a broom and mop to clean the room ourselves. One, because we’re clean people and secondly it’s an attempt to relieve some cleaning duties from the hotel staff. We don’t mind. The day before checking out I checked my credit card and we were charged an additional $350 for our service animals. Upon questioning the management I was told service animals were not allowed and all pets were subject to being charged. I explained the website clearly stated service animals were allowed and under California state law and not subject to fees or charge. The manager stated I was wrong. I explained further just to be met with the same results. I explained even if the charges were valid, which they were not, it should have been $200, not $350. My credit card statement now reflects an additional charge for $200. We will have to wait and see it the original $350 is returned to my card.
Shane
Shane, οικογενειακό ταξίδι 4 διανυκτερεύσεων
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