Hotel Luxor Florence

Hotel Luxor was like a home away from home -- clean comfortable rooms, an outstanding breakfast, and most of all, caring personnel. When we were figuring out best transportation or logistics, the staff was extremely helpful with our best in mind. Fresh coffee could be had anytime upon request, even with beverages available in the rooms. It exceeded our expectations and we wished we could have packed the hotel with us throughout our travels.

We stayed in four hotels through our 10-day euro trips and the hotel was way ahead of the rest when it comes to customer experience. When we reached the hotel, Elizabetta knew us by name and offered us a warm drink as soon as we got in because it was really cold that day. She then helped us with our questions about what is the best way to go about sight-seeing that we had planned before our trip. She sat with us while we had our coffee and tea and explained and marked the map and told us about the process and how to go about the things we want to see. She booked our reservation for the Pisa trip and confirmed that vegetarian food is available with the tour agency. She gave coupons for a discount at restaurants and recommended a couple of other restaurants she liked that were close to the hotel. The room was really clean and the staff was very helpful.

the receptionists were very accommodating. this hotel is good for short stay in Florence.

Location was convenience, clean and tidy toom, breakfast not much choice but good service

Very friendly and helpful staff! Construction in front of the property makes it hard to get to, for first time guest arriving at night. 5 min walk to/from the Florence train station. Beverages in fridge not complimentary; would have appreciated at least one free bottled water especially after the inconvenience of getting around the construction with heavy luggage. Room was clean, except used cups in the bathroom. Breakfast had a variety of options: cereal, deli meat, breads, fruit salad, coffee, juice, milk, cake and cheese. It was delicious. I would stay here again, especially after the construction is done. There is a small lobby with lots of brochures for tours. Room was quaint and quiet, despite being close to the station.