Zense Resort

Our room had a strong damp smell, with patches of damp evident on the ceiling etc. The bathroom looked nice, but two wall lamps were very dirty. Shower was good, and the was a pull out washing line for guests to use. There was bare wiring on display over the dressing table, and the dressing table mirror was unusable due to large patches of deterioration. We had a ground floor room, with a small terrace outside (not very clean or inviting, but ok to sit if you are a smoker. One day we came back to the room and noticed a piece of metal lying on the ground. We looked around and saw it was a spike which had fallen from the balcony upstairs! Could have been dangerous had we been sitting there when it fell. I reported to reception who did take note and removed it, and other corroded spikes Which may have fallen later, when we returned next day. Also ground floor very noisy with motorbikes/scooters etc starting up outside the door, day and night The swimming pool is on the first floor and was very dirty, with a layer of sand at the bottom and a dirty water mark right around, at water level. There were just 3 sun beds. I wouldn’t use it and wouldn’t recommend others to use it either! The pool table has a huge tear in it, making it unusable - sorry forgot to take photos of these. Breakfast is served in the restaurant attached to the hotel and was good, with a good choice of options.

It’s listed as 4 Star, but I would say more like 2 + Star at most. Manager Nigel Lobo was wonderful Guy and it was clean room with Fridge and Tea/ Coffee facilities . Pool is a bit of a joke as too small. It’s worth probably around half of their asking room rate.

I booked a junior suite Very nice ,housekeeping faultless despite being near a main road had a great nights sleep lovely terrace with swing very enjoyable Would definitely book again great location But would recommend booking with anyone except EXPEDIA as they missold it to me Nothing to do with Zense at all

The room and the amenities which I saw while booking wasn't the same which I got. It's feeling like my money is wasted.

Room refrigerator was not cooling.

I booked to be close to the pheonix park it was know were near

Not worth the price.... Ameneties described on the website were not available there like pool was very small and was told to be under maintenance. You should conpensate us for the same as swimming pool was a major decisive factor in choosing this hotel...

The hotel is a stone's throw away from the beach and is value for money. Don't expect too much, the rooms are basic, yet comfortable. The breakfast included is more than enough - two people could eat it!

It 's ok I enjoy my holiday weather was good hotel locations is in perfect place.

rooms cleaned every time you asked. The room boys were very helpful .Excellent customer care skills from all the room boys that that worked whilst we stayed 202. on arrival 2am reception couldn't be bothered we paid extra to get in our room when we got to our twin room it was not ready work had been done in there with grout from tiles all over the place in bathroom it was dirty dusty I refused to sleep in there the male receptionist was not happy he gave us another room muttering under his breath..201 a double I didn't want to sleep in same bed with my friend who has C.O.P.D. breathing difficulties I told receptionist that. his reply in rude manner that is only room. he got a young boy to carry cases to lift boy was busy playing on phone and was upset that he couldn't carry on with phone. I was not a happy I was tired after travelling and awoke to someone banging on door saying we have to vacate this room as it was booked for another person. had to go back into 202 which was now clean but a lot of grout dried on tiles covering bathroom. was not happy how this problem was dealt with after traveling all through the night before to be put through this bad experience from reception who later informed me was the night reception manager. this person was rude not helpful at all I felt that we were just in the way. I would like an explanation to why and how its appropriate to be treated this way. thank you Marie 13/03/18. 27/03/18 Room 202