The guy at front desk told me he no longer does business with hotels.com. I had already been charged at this point. I end up having to pay cash. I got double charged. Somebody is obviously ripping me off. Not sure if it’s hotels.com or guy at front desk. I have gotten nowhere with hotels.com trying to figure this out thru multiple e-mails and just got hung up on when I called. I will never use hotels.com again. They are as shady a business as you could have, please people don’t become a victim of the hotels.com scam. Do not use this company.