Overall, the property was good and was very convenient location to the pyramids. I stayed at this hotel twice during my stay in Egypt. I stayed for three days, then took a two day tour to White Desert, and then returned for one more night. The room I had for my first three days was older and the bathroom door didn’t even completely shut. The safe is just sitting loosely in a cabinet - not even bolted down. It does not do any good to have a safe in a hotel room that someone could just pick up and walk away with. The seal on the shower door was bad, and it would leak water bad onto the floor.
When checking in for the final night after the desert tour, I was checking in around 2:30pm. We were told that we had to wait for a room to be finished being cleaned. Keep in mind that check in time is 12pm….so I was shocked that we couldn’t just immediately go to our room. We were arriving 2.5 hours AFTER check in, so I was surprised by that. We were offered welcome drinks, and when we got them, we received the wrong drinks. After attempting to correct it, we got the wrong drinks again. We were not offered welcome drinks upon our arrival the first time.
The staff was nice and respectful, but there seemed to be a lack of attention to detail. The WiFi connection was quite bad, so don’t count on a good internet connection during your stay.
Overall, not a bad stay. However, if you choose to book this hotel, keep in mind that you do so knowing that you will have inconveniences.