We’ve been to a Garza properties before and I will say the service in Cancun has been more than exceptional from the very beginning to end. After checking in, we met with the most amazing Concierge Diana. Even after seeing so many different people, she still would find us and make sure we're having a great time and taken care of. Our butlers Demian and Vanessa were always going ABOVE & BEYOND to make sure we were having a great experience. My wife and I were here celebrating our 1 year anniversary one of the days and Demian made sure we felt special. Brought us wine, cake, had our room decorated as a nice surprise.
When you come to the pools, make sure you ask where Santiago is serving (which was by the T shaped pool when we were there). We sat most of our vacation wherever he was serving. First day he had the chef's make our whole family a platter full of proteins, veggies, tortillas. He recommended new drinks regularly and was very attentive. He became part of the family. My nephew was calling him uncle lol. Raul and Daniel who were our servers near the swim up bar were also on point.
One of the biggest shout outs I have to give is Abraham who was our pool concierge. He always took care of us, had great conversations with us, made sure we had a decorated cabana on our nephews 5th birthday. Pulled out all of the stops. Made our nephew feel really special.
The food was amazing, make sure to see Ivan at Dao or Hector at Hiroshi.