Dear Lisbon - Gallery House

We had the best stay at Dear Gallery Lisbon Sao Bento during our week in Portugal. It truly lives up to the boutique hotel standard. Tucked away in a small street in Bairro Alto, it is far from the hustle and bustle of downtown Lisbon but it is within walking distance to the main streets and attractions or a cheap uber ride away (€3-4)! Upon arriving we were greeted by a friendly receptionist and 2 glasses of wines! Our room was on the highest floor (3rd) and there’s no elevator, but one of the guys helped carry our luggages up! We got the trendy attic room (beware of the low ceiling, my husband is 6’2” and he bumped into the ceiling a couple of times), it’s very spacious for a downtown standard! Bed (2 twins put together to make a double) was very comfortable, bathroom was clean and had all the amenities. AC was running smoothly and quietly. TV had all the channels we could ask for. Delicious breakfast (hot & cold options) was included in the room rate, we definitely took advantage of that! All in all, we had an amazing stay at Dear Lisbon, it’s definitely one of the best hotels we have stayed in Europe. Highly recommended!!!

Great value and great location. Very spacious room. Carpet had some dirt/red spots (wine? hopefully not blood!). No elevator so need to keep in mind in case of heavy luggage. Location is superb!

The reviews were spot-on! Fantastic service, lovely space and we loved the location - just a bit outside of the super-touristy area. Highly recommend!

I stayed one night at Dear Lisbon and was profoundly disappointed at the service provided. During my check in, I informed hotel staff that because I am a solo traveler with a larger suitcase, I cannot carry it down multiple flights of stairs on on my own and they assured me that the next morning (when I was scheduled to leave for the airport) someone would assist me to carry my suitcase. I called 10 times in the morning for someone to assist and no help answered. I then went to the front desk and no one was there. I then went to the kitchen who were kind enough to find an employee. The employee who carried my suitcase dropped it and t fell down multiple flights of stairs, putting not only herself at risk but also other hotel guests that could have used the stairs. She broke my $400 suitcase right before my flight so I had no time for a replacement. The suitcase was brand new before this trip and now I can no longer use it. I informed the manager and she did nothing, and I then had to immediately leave to the airport. This service is unacceptable of any hotel, let alone one that claims to be a 4 star hotel and charges fees at the level of a four star hotel. Horrible. Service. Never.

Very clean and comfortable hotel with very friendly and accommodating staff. The only thing missing is the elevators.