We are totally disappointed with the reception staff....the support staff was good and prompt. But the quality of rooms for the kind of tariff they charged was bad. I could have got a 4 star hotel room in that price. The bathroom was horrible. In the afternoon when we were taking a nap someone kept ringing the door bell and when i finally came out to see it was some lost person in the building trying to locate a flat. And above all of this, the AC didn't work at all during our stay and all the reception staff could say was they tried to repair it, but if it didn't work, what can we do. Arghhhhh!